HR Data & Support Specialist

Emapta Global; Bogotá ciudad; Presencial; COP 154.264.000 - 231.396.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Laptop provided

20 vacation days

Descripción de la vacante

Emapta Global is seeking an HR Data & Support Specialist to manage workforce information, employee lifecycle requests, compliance, and HR systems for U.S. businesses from Colombia. The role offers a remote setup with a definitive-term contract and a 5-day workweek.

You will work with global clients, utilize Excel and CRM/HRIS tools, and contribute to HR compliance and data accuracy across multiple projects.

Formación

• Bachelor's degree in HR or related field; 1 year HR experience preferred.
• If no bachelor’s degree, 3–5 years HR experience may be acceptable.

Responsabilidades

• Support HR requests and lifecycle updates for clients and employees.
• Assist with payroll, benefits, HR technology, and HR compliance tasks.
• Document actions in the case management system and respond within SLAs/KPIs.
• Maintain HRIS knowledge and support related systems (time/attendance, payroll, onboarding).
• Prepare and maintain HR reports, records, and documentation.
• Provide guidance on HR-related matters and escalate when needed.

Conocimientos

US HR laws

Communication

HRIS knowledge

CRM familiarity

Excel

Attention to detail

Multitasking

Educación

Bachelor's degree in HR or related field

Herramientas

Excel

CRM systems

Prism

Descripción del empleo

Turn HR Details Into Seamless Workforce Experiences

Behind every smooth employee journey is HR support that gets the details right. Join as an HR Data & Support Specialist and manage workforce information, employee lifecycle requests, compliance, and HR systems for U.S. businesses. Gain international exposure without leaving Colombia and advance your global human resources career with Emapta.

• Employment Type: Definite-Term Contract
• Work Setup: Work From Home / Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Qualifications

• Bachelor's degree in Human Resources or a related field, with at least 1 year of HR experience
• 3 to 5 years of Human Resources (HR) experience if a bachelor's degree has not been completed

Skills & Experience

• Strong knowledge of U.S. federal HR laws and regulations
• Commitment to continuous development of HR knowledge and expertise
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in learning and managing complex web-based systems
• Collaborative mindset with strong customer service skills
• High attention to detail with a resourceful, problem-solving approach

Computer Skills

• Proficiency in Excel and Microsoft Office Suite
• Familiarity with CRM systems, preferred
• Experience with Prism or a similar HRIS
• Communication: Clear and concise written and verbal communication, active listening, understanding of different perspectives, and thoughtful solution development
• Trust and Respect: Consistent honesty, professionalism, integrity, respect in all interactions
• Problem Solving: Proactive issue identification, effective solution development, timely resolution, and appropriate escalation when necessary
• Accountability: Ownership of responsibilities, consistent follow-through on commitments, and accountability for decisions and outcomes
• Client Focus: Strong internal and external client relationships, clear understanding of service needs, responsive support, and commitment to exceeding expectations

Your Daily Tasks

• Support clients and worksite employees with HR requests, including background checks, drug screens, job title creation, EEO-1 reporting, VETS-4212 reporting, verification of employment (VOE), E-Verify, direct deposit setup, HR invoices, and employee lifecycle updates.
• Support payroll, benefits, HR technology, workers' compensation, unemployment, and other HR functions based on client needs and business growth.
• Resolve basic to complex HR-related inquiries, research relevant information, document all actions in the case management system, and respond within established service-level agreements (SLAs) and key performance indicators (KPIs).
• Complete assigned HR requests accurately and within established procedures, timeframes, and compliance standards.
• Maintain compliance with federal, state, and local employment laws, regulations, and HR best practices, and consult internal Compliance and HR teams when necessary.
• Communicate proactively with client support teams, provide timely updates, and coordinate client-related activities.
• Follow up with clients, complete outstanding requests, and confirm successful resolution.
• Maintain knowledge of and support human resource information systems (HRIS) and related technologies, including time and attendance, labor management, payroll, and onboarding systems.
• Compile, prepare, and maintain accurate HR reports, records, and documentation.
• Provide advice, guidance, and support to clients on HR-related matters while maintaining clear and professional communication.
• Partner with internal teams to resolve complex HR requests, manage escalations, and support project-based initiatives.

Other Duties

• Maintain current knowledge of HR trends, best practices, and employment law developments to support compliance and continuous improvement.
• Support the Unemployment team with wage audits, state separation notices, and other unemployment insurance (UI) requirements, as needed.
• Record all client-related activities accurately in the Customer Relationship Management (CRM) system.
• Provide administrative support to the Human Resources department and help maintain efficient operations.
• Interact with internal and external stakeholders in a professional, respectful, and service-oriented manner.
• Contribute ideas to process improvement initiatives to optimize workflows, increase efficiency, and enhance the client experience.
• Perform other duties as assigned to support departmental and organizational goals.

About the Client

Our client is a leading U.S.-based professional employer organization (PEO) that helps small and mid-sized businesses simplify workforce management. They provide comprehensive solutions across human resources, payroll administration, employee benefits, recruiting, workplace safety, compliance, and HR technology. By combining experienced HR professionals with integrated workforce systems, they support businesses throughout the employee lifecycle, reduce administrative complexity, strengthen regulatory compliance, improve HR efficiency, and create better experiences for employers and their people.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.