Loan Processor (Investment Knowledge)

Emapta Global; Bogotá ciudad; Presencial; COP 25.000.000 - 40.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

5-day work week

20 vacation days

Company laptop provided

Global client exposure

Upskilling via Emapta Academy

Descripción de la vacante

Emapta Colombia is hiring a Loan Processor to handle mortgage loans from application to closing, with remote work and a focus on accuracy and timely delivery.

The role requires 2-4 years of loan processing experience, comfort with Google Workspace and DocuSign, and the ability to work across multiple lender portals and LOS/CRM systems.

Formación

• 2-4 years of relevant loan processing experience.
• Proficiency with Google Drive, Gmail, Docs, Sheets, Calendar, and DocuSign or willingness to learn.
• Familiarity with PDF-editing software (Adobe Acrobat or similar).
• Experience navigating multiple lender portals, LOS, and CRM platforms.
• Proficiency in Microsoft Office preferred.
• Ability to learn multiple lender processing systems while keeping loan files organized.

Responsabilidades

• Process mortgage loans from application through closing.
• Manage multiple active loan files simultaneously.
• Submit and manage files across lender portals and software platforms.
• Maintain complete, accurate, and audit-ready loan files.

Conocimientos

Loan processing

Google Workspace

PDF editing

Lender portals/LOS/CRM

Microsoft Office

Multiple systems learning

Herramientas

DocuSign

Adobe Acrobat

Descripción del empleo

Drive Seamless Lending Across the U.S. Real Estate Market

Fast-moving real estate opportunities demand flawless coordination behind every financing decision. The Loan Processor brings order, urgency, and confidence to loan transactions, enabling borrowers to secure capital and loan officers to drive nationwide growth. Take your career beyond borders with specialized lending exposure and long-term development at Emapta, where top 1% talent gains impact, work-life balance, and premium career opportunities.

Snapshot

• Employment Type: Indefinite-Term Contract
• Work Setup: Work From Home/Remote
• 5-day work week
• Work-from-home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Qualifications

Technical Skills

• 2-4 years of relevant loan processing experience
• Proficiency with or willingness to learn Google Drive, Gmail, Google Docs, Google Sheets, Google Calendar, and DocuSign
• Familiarity with Adobe Acrobat or other PDF-editing software
• Experience navigating multiple lender portals, Loan Origination Systems (LOS), and CRM platforms
• Proficiency in Microsoft Office, preferred
• Ability to learn multiple lender processing systems while maintaining organized and accurate active loan files

Ideal Candidate

• Previous experience processing U.S. mortgage loans
• Experience with Hard Money, Debt Service Coverage Ratio (DSCR), Fix-and-Flip, or other Non-Qualified Mortgage (Non-QM) loan products, preferred
• Excellent English communication skills and a professional phone presence
• Confidence in communicating directly with borrowers throughout the loan process
• Outstanding customer service and interpersonal communication skills
• Strong organizational skills and meticulous attention to detail
• Ability to manage multiple active loan files simultaneously
• Initiative and capacity to work independently
• Dependability and consistent adherence to deadlines
• Strong problem-solving skills and commitment to keeping transactions moving
• Spanish-language proficiency, an advantage but not required

Responsibilities

Loan Processing

• Process mortgage loans from application through closing.
• Manage multiple active loan files simultaneously.
• Submit and manage files across multiple lender portals and software platforms.
• Maintain complete, accurate, and organized digital loan files throughout each transaction.
• Monitor loan milestones and keep files progressing according to schedule.
• Coordinate with underwriters to clear conditions and obtain final approval.
• Identify potential issues early and resolve them proactively before they delay closing.

Borrower Communication

• Serve as the primary point of contact for borrowers throughout the loan process.
• Schedule and conduct welcome intake calls with new borrowers.
• Explain loan procedures, timelines, and documentation requirements clearly.
• Provide proactive updates on loan statuses and next steps.
• Respond to borrower questions professionally and promptly.
• Arrange appointments when additional documentation or discussions are required.
• Deliver a five-star customer experience from application through funding.

Document Collection and Review

• Collect all documentation required to process each loan.
• Review bank statements for completeness and accuracy.
• Examine original and revised leases for required information.
• Assess purchase contracts for completeness and consistency.
• Evaluate insurance policies for compliance with lender requirements.
• Verify LLC and other entity documents.
• Confirm supporting documentation before submitting files to underwriting.
• Request updated or revised documents as underwriting conditions arise.
• Maintain complete, accurate, and audit-ready loan files.

Third-Party Coordination

• Coordinate with underwriters, appraisal management companies, insurance brokers, title companies, property managers, loan officers, borrowers, and lending partners.
• Order appraisals and track their progress through completion.
• Work with insurance brokers to obtain or revise quotes and premiums according to lender requirements.
• Partner with title companies to order title work, resolve title issues, and prepare transactions for closing.
• Communicate with property managers to obtain leases, rent rolls, and other documents required for DSCR underwriting.
• Keep all third-party services aligned with transaction schedules.

Loan Operations

• Maintain accurate notes in the CRM and Loan Origination System.
• Update loan milestones and pipeline statuses consistently.
• Support loan officers with file preparation and transaction requirements.
• Track outstanding underwriting conditions through resolution.
• Confirm that all required documentation is complete before closing.
• Assist with funding coordination when necessary.
• Recommend improvements to internal processing systems and workflows.

Success Metrics

• Process loans successfully and efficiently.
• Minimize average loan closing times.
• Complete loan closings according to schedule.
• Reduce underwriting condition turnaround times.
• Achieve high borrower satisfaction.
• Maintain high loan officer satisfaction.
• Ensure complete and accurate loan files.
• Deliver clear, timely, and professional communication.
• Manage the loan pipeline effectively.
• Improve overall operational efficiency.

What Success Looks Like

• Manage loan files confidently from application through closing.
• Deliver an exceptional borrower experience throughout every transaction.
• Keep loan documentation, milestones, and communications organized.
• Communicate proactively with borrowers and third-party partners.
• Move loans efficiently from application through funding.
• Enable loan officers to focus on originating new business and advising clients.
• Establish yourself as an operational leader within the loan processing department.
• Contribute directly to the company's continued growth and success.

About the Client

Our client is redefining commercial real estate lending by combining institutional capital with the speed, flexibility, and personal service of a specialized financing partner. Operating nationwide, the company funds transactions from $1 million to more than $100 million across bridge, agency, and ground-up construction programs. Its seasoned team delivers certainty where it matters most-structuring complex deals, providing direct access to decision-makers, and helping serious investors move confidently from opportunity to closing without unnecessary delays, surprises, or compromises at every stage.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.