Plumbing Dispatch & Admin Specialist (Housecall Pro)

CS Outsource; Colombia; Remote; COP 24,000,000 - 36,000,000; Full time

Job summary

CS Outsource seeks a proactive Home Services Virtual Assistant to support a plumbing-based home services business. You will manage scheduling, dispatch technicians, and handle customer communications using Housecall Pro.

The ideal candidate has hands-on plumbing or home services experience, strong English, and excellent organization to keep daily operations on track and customers informed. This remote role requires independence, multitasking, and a service-first mindset to ensure timely

Qualifications

• Hands-on experience in the plumbing industry or a home services business.
• Proficiency using Housecall Pro for scheduling, records, and updates.
• Strong English verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and handle fast-paced operations.

Responsibilities

• Handle customer communication and inquiries professionally.
• Schedule plumbing service appointments and coordinate technician availability.
• Use Housecall Pro to manage appointments and customer records.
• Follow up with customers about appointments and updates.
• Coordinate service operations and minimize scheduling conflicts.
• Maintain organized records and assist with reports and admin tasks.
• Ensure service requests are properly documented, scheduled, and completed.

Skills

Housecall Pro

English communication

Organizational skills

Time management

Customer communication

Multitasking

Tools

Housecall Pro

Job description

CS Outsource seeks a proactive Home Services Virtual Assistant to support a plumbing-based home services business. You will manage scheduling, dispatch technicians, and handle customer communications using Housecall Pro.

The ideal candidate has hands-on plumbing or home services experience, strong English, and excellent organization to keep daily operations on track and customers informed. This remote role requires independence, multitasking, and a service-first mindset to ensure timely