Remote Customer Service Representative

Hireflix; Colombia; Remote; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based incentives

Long-term growth opportunities

Job summary

A leading home service provider seeks a Remote Customer Service Representative to be the first point of contact for customers. Responsibilities include answering calls, booking appointments, and ensuring smooth communication between teams. The ideal candidate will have experience in customer service, be tech-savvy, and possess excellent spoken English and Spanish skills. This role offers competitive hourly pay and growth opportunities in a stable environment.

Qualifications

• Previous CSR, call center, or customer service experience.
• Reliable internet connection and quiet work environment.
• Coachable, detail-oriented, and accountable.

Responsibilities

• Answer inbound calls promptly and professionally.
• Gather and verify customer information.
• Book service appointments accurately in our CRM.
• Maintain detailed and accurate call notes.

Skills

Excellent spoken English

Excellent spoken Spanish

Strong listening skills

Strong communication skills

Tech-savvy

Tools

CRM systems

Phone systems

Job description

Remote Customer Service Representative (CSR)

Apply Here: https://app.hireflix.com/public-application/695c16e42db3f84ee4ba968e

About Us

Diamond Plumbing and Diamond Home Pros are fast-growing, family-owned home service and improvement companies serving South Florida. We specialize in residential plumbing services, water and drain repipes, and bathroom remodels, with a strong focus on professionalism, customer experience, and operational excellence.

Role Overview

As a Remote CSR, you are the first point of contact for our customers. Your job is to answer inbound calls, qualify customers, book appointments accurately, and ensure a smooth handoff to dispatch and field teams. You play a critical role in revenue generation, customer satisfaction, and daily operations.

Key Responsibilities

• Answer inbound calls promptly and professionally
• Gather and verify customer information (name, phone number, address, issue)
• Ask structured qualifying questions to understand urgency and scope
• Book service appointments accurately in our CRM
• Communicate clearly with dispatch and internal teams
• Handle follow-ups, callbacks, and reschedules as needed
• Maintain detailed and accurate call notes
• Represent both Diamond Plumbing and Diamond Home Pros with professionalism
• Follow scripts, SOPs, and booking guidelines exactly
• Maintain a calm, confident tone—especially during urgent or emotional calls

What Success Looks Like

• High booking rate on inbound calls
• Clean, complete job entries with minimal corrections
• Positive customer feedback
• Strong attendance and punctuality
• Clear communication with dispatch and management
• Ability to follow systems without constant supervision

Required Qualifications

• Previous CSR, call center, or customer service experience
• Excellent spoken English & Spanish
• Strong listening and communication skills
• Comfortable handling multiple calls per day
• Tech‑savvy (CRM systems, phone systems, basic computer skills)
• Reliable internet connection and quiet work environment
• Coachable, detail‑oriented, and accountable

Preferred (But Not Required)

• Experience in plumbing, home services, or construction
• Experience with Housecall Pro or similar CRM
• Sales or appointment‑setting background

Compensation & Growth

• Competitive hourly pay (based on experience)
• Performance‑based incentives (booking quality & reliability)
• Long‑term growth opportunities as the company scales
• Stable, professional work environment

Who This Role Is NOT For

• People who dislike phone calls
• Anyone who struggles to follow scripts or processes
• Job‑hoppers or unreliable workers
• Anyone looking for a temporary or low‑effort role

Why Work With Us

• Clear systems and expectations
• Fast‑growing companies with long‑term stability
• Direct communication with leadership
• Opportunity to grow into senior CSR or operations roles