Customer Service Representative

PERFILES Y SOLUCIONES LOGISTICAS S.A.S.; Metropolitana; On-site; COP 22,320,000 - 35,712,000; Full time

Job summary

Lean Solutions is seeking a highly motivated, fluent English-speaking Customer Service Representative (CSR) to join our team in Bucaramanga, Colombia. The role focuses on handling inbound and outbound calls to support US-based clients.

You will record information accurately in our CRM, maintain a professional, customer-focused attitude, and work as part of a collaborative team under pressure. The position is permanent and direct with Lean Solutions, requiring at least one year of relevant

Qualifications

• Minimum 1 year of experience in customer service or call center roles.
• Advanced English proficiency (spoken and written).
• Excellent communication and active listening skills.
• Ability to work under pressure and as part of a team.
• Basic knowledge of office tools and CRM systems.

Responsibilities

• Answer incoming calls and make outbound calls.
• Provide clear and accurate information about services.
• Accurately record customer information in the system.
• Maintain a professional and customer-focused attitude at all times.

Skills

Advanced English

Communication

Active listening

Teamwork

Tools

CRM systems

Office tools

Job description

Customer Service Representative (CSR)

Location: Bucaramanga, Colombia

Contract Type: Permanent contract directly with Lean Solutions

Days Off: 2 days per week

Job Description

Lean Solutions is looking for a highly motivated and fluent English-speaking Customer Service Representative (CSR) to join our team. The main responsibility of this role is to handle inbound and outbound calls to provide customer service to US based clients.

Responsibilities

• Answer incoming calls and make outbound calls.
• Provide clear and accurate information about services.
• Accurately record customer information in the system.
• Maintain a professional and customer-focused attitude at all times.

Requirements

• Minimum 1 year of experience in customer service or call center roles.
• Advanced English proficiency (spoken and written).
• Excellent communication and active listening skills.
• Ability to work under pressure and as part of a team.
• Basic knowledge of office tools and CRM systems.