Patient Care & Scheduling Advocate - Healthcare Support

Resolv Global; Malambo; Vor Ort; COP 33.871.000 - 39.761.000; Vollzeit

Zusammenfassung

Resolv Global is seeking compassionate Customer Service Representatives for an on-site role in Barranquilla, Colombia. You will be the primary contact for patients needing help with appointments, prescription refills, provider communications, and transportation coordination.

Strong English, empathy, and excellent communication are essential. The role requires handling patient inquiries in a fast-paced healthcare setting, documenting interactions, and following escalation procedures.

Qualifikationen

• Healthcare experience preferred.
• Experience in medical offices or healthcare settings.
• Experience with patient scheduling and pharmacies.
• Strong English communication skills are essential.

Aufgaben

• Assist patients with appointment scheduling and rescheduling.
• Process prescription refill requests.
• Relay messages between patients and healthcare providers.
• Help coordinate transportation to medical appointments.
• Answer general healthcare-related inquiries.
• Accurately document every interaction.
• Follow healthcare procedures and escalation processes.
• Deliver compassionate, patient-focused service on every call.

Kenntnisse

Fluent English

Excellent communication

Empathy

Jobbeschreibung

Resolv Global is seeking compassionate Customer Service Representatives for an on-site role in Barranquilla, Colombia. You will be the primary contact for patients needing help with appointments, prescription refills, provider communications, and transportation coordination.

Strong English, empathy, and excellent communication are essential. The role requires handling patient inquiries in a fast-paced healthcare setting, documenting interactions, and following escalation procedures.