Customer Service Representative

Resolv Global; Baranoa; On-site; COP 21,923,000 - 30,692,000; Full time

Benefits offered by this job

Paid training

On-site work in Barranquilla

Full-time engagement

Independent contractor

Job summary

Resolv Global in Barranquilla, Colombia, is hiring Customer Service Representatives to support international operations. This on-site role requires strong English language skills and a customer-focused mindset to deliver excellent service in a fast-paced environment.

The position is full-time and paid as an Independent Contractor, with weekly pay and paid training. Candidates should be able to work on-site in Barranquilla and communicate professionally across multiple channels.

Qualifications

• Experience in BPO or call center environments.
• Excellent spoken and written English.
• Ability to work on-site in Barranquilla.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Resolve issues promptly while maintaining service quality.
• Follow structured processes to ensure consistency.
• Deliver high levels of customer satisfaction.

Skills

Customer service

English communication

Problem solving

Multitasking

Attention to detail

Job description

We are hiring Customer Service Representatives in Barranquilla to support international customer service operations.

This on-site opportunity is ideal for customer-focused professionals with strong English communication skills, a problem-solving mindset, and the ability to deliver excellent service in a fast-paced BPO or customer support environment.

We are looking for reliable, motivated individuals who can communicate professionally, handle customer inquiries, resolve issues, and adapt to structured processes while maintaining high service standards.

Compensation & Engagement

• USD $5.57 per hour
• Paid weekly in arrears
• Independent Contractor engagement
• Full-time, on-site opportunity in Barranquilla
• Paid training

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• This role requires strong spoken and written English.
• All resumes must be submitted in English.
• Applicants must be willing and able to work on-site in Barranquilla.
• Candidates must complete all required hiring stages to be considered for advancement.
• Incomplete applications may be excluded from consideration.

Requirements

What We're Looking For

• Previous experience in BPO, call center, or customer service environments.
• Strong spoken and written English communication skills.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• The ability to multitask and navigate multiple systems.
• Attention to detail, accuracy, and professionalism.
• A dependable, customer-focused approach to work.
• Willingness and ability to work on-site in Barranquilla.

Experience Backgrounds We Welcome

We encourage applications from candidates with experience in:

• Customer service and customer support
• Technical support and troubleshooting
• Healthcare and patient support
• Billing and account support
• Sales and appointment scheduling
• Collections and payment support
• Administrative support
• Live chat and email support
• Retention, escalations, and complaint resolution
• Inbound and outbound calling
• BPO and call center operations

Candidates do not need experience in every area listed. We value strong customer service fundamentals, communication skills, and the ability to learn new systems and processes.