Customer Service Representative

Resolv Global; Galapa; In loco; COP 21.923.000 - 26.308.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid weekly in arrears

Paid training

Independent contractor engagement

On-site in Barranquilla

Descrizione del lavoro

Resolv Global is hiring on-site Customer Service Representatives in Barranquilla, Colombia. This full-time, independent contractor engagement requires strong English communication and a customer-focused mindset to support international operations.

Training is provided, and the role demands professionalism in a structured BPO setting. Applicants must be willing to work on-site in Barranquilla, with a focus on delivering exceptional service and resolving inquiries promptly.

Competenze

• Strong spoken and written English required.
• Experience in BPO, call center, or customer service environments preferred.
• Ability to learn new systems and follow structured processes.

Mansioni

• Communicate with customers professionally and efficiently.
• Handle inquiries and resolve issues to ensure high service levels.
• Navigate multiple systems while maintaining accuracy and attention to detail.
• Deliver excellent customer service in a fast-paced environment.

Conoscenze

English communication

Customer service

Problem solving

Multitasking

Descrizione del lavoro

We are hiring Customer Service Representatives in Barranquilla to support international customer service operations.

This on-site opportunity is ideal for customer-focused professionals with strong English communication skills, a problem-solving mindset, and the ability to deliver excellent service in a fast-paced BPO or customer support environment.

We are looking for reliable, motivated individuals who can communicate professionally, handle customer inquiries, resolve issues, and adapt to structured processes while maintaining high service standards.

Compensation & Engagement

• USD $5.57 per hour
• Paid weekly in arrears
• Independent Contractor engagement
• Full-time, on-site opportunity in Barranquilla
• Paid training

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Important

• This role requires strong spoken and written English.
• All resumes must be submitted in English.
• Applicants must be willing and able to work on-site in Barranquilla.
• Candidates must complete all required hiring stages to be considered for advancement.
• Incomplete applications may be excluded from consideration.

Requirements

What We're Looking For

• Previous experience in BPO, call center, or customer service environments.
• Strong spoken and written English communication skills.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• The ability to multitask and navigate multiple systems.
• Attention to detail, accuracy, and professionalism.
• A dependable, customer-focused approach to work.
• Willingness and ability to work on-site in Barranquilla.

Experience Backgrounds We Welcome

We encourage applications from candidates with experience in:

• Customer service and customer support
• Technical support and troubleshooting
• Healthcare and patient support
• Billing and account support
• Sales and appointment scheduling
• Collections and payment support
• Administrative support
• Live chat and email support
• Retention, escalations, and complaint resolution
• Inbound and outbound calling
• BPO and call center operations

Candidates do not need experience in every area listed. We value strong customer service fundamentals, communication skills, and the ability to learn new systems and processes.