Healthcare Customer Service Representative

Resolv Global; Malambo; On-site; COP 33,871,000 - 39,761,000; Full time

Job summary

Resolv Global is seeking compassionate Customer Service Representatives for an on-site role in Barranquilla, Colombia. You will be the primary contact for patients needing help with appointments, prescription refills, provider communications, and transportation coordination.

Strong English, empathy, and excellent communication are essential. The role requires handling patient inquiries in a fast-paced healthcare setting, documenting interactions, and following escalation procedures.

Qualifications

• Healthcare experience preferred.
• Experience in medical offices or healthcare settings.
• Experience with patient scheduling and pharmacies.
• Strong English communication skills are essential.

Responsibilities

• Assist patients with appointment scheduling and rescheduling.
• Process prescription refill requests.
• Relay messages between patients and healthcare providers.
• Help coordinate transportation to medical appointments.
• Answer general healthcare-related inquiries.
• Accurately document every interaction.
• Follow healthcare procedures and escalation processes.
• Deliver compassionate, patient-focused service on every call.

Skills

Fluent English

Excellent communication

Empathy

Job description

We're looking for compassionate, professional Customer Service Representatives to join our growing healthcare support team in Barranquilla, Colombia.

In this role, you'll be the first point of contact for patients who need assistance scheduling appointments, requesting prescription refills, communicating with healthcare providers, arranging transportation, and answering general healthcare-related questions.

Many of the patients you'll support are older adults, so we're looking for individuals who naturally demonstrate patience, empathy, professionalism, and outstanding communication skills.

If you're someone who enjoys making a real difference while delivering exceptional customer service, we'd love to meet you.

What You'll Do

• Assist patients with appointment scheduling and rescheduling
• Process prescription refill requests
• Relay messages between patients and healthcare providers
• Help coordinate transportation to medical appointments
• Answer general healthcare-related inquiries
• Accurately document every interaction
• Follow healthcare procedures and escalation processes
• Deliver compassionate, patient-focused service on every call

Schedule

This is a full-time on-site position based in Barranquilla, Colombia.

This role operates on rotating schedules that may vary weekly.

Hours of operation include:

• Sunday to Thursday: 8:00 AM to 9:00 PM EST
• Friday: 6:00 AM to 7:00 PM EST
• Saturday: 6:00 PM to 11:30 PM EST

Schedules may include evenings and weekends.

• Your schedule for the following week will be posted every Wednesday. While scheduling preferences are considered whenever possible, fixed schedules cannot be guaranteed.

Compensation

• $250 USD per week
• Paid weekly in arrears
• Independent Contract

Hiring Process

To ensure a fair and consistent hiring experience, every applicant must complete each stage of our recruitment process.

Your application will include:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Please note

• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.

Requirements:

We're Looking For

Healthcare experience is strongly preferred, including experience in:

• Medical offices
• Healthcare providers
• Patient scheduling
• Pharmacies
• Health insurance
• Senior care

Applicants with strong customer service or call center experience are also encouraged to apply.

The ideal candidate is:

• Fluent in spoken and written English
• Patient, kind, and empathetic
• An excellent communicator
• Comfortable speaking with elderly patients
• Detail-oriented with strong documentation skills
• Reliable with excellent attendance
• Adaptable to changing schedules
• Comfortable working in a fast-paced environment