Partner Success & Operations Analyst

LORE; Colombia; A distancia; COP 60.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Lore is seeking a Staff Operations Analyst to deliver scalable client experiences through problem-solving and iteration. You will work with cross-functional teams to build and test tools for Lore and its partners.

Responsibilities include partner support, regulatory alignment in Medicare Advantage, and data-driven product adoption improvements, with a focus on automation and training materials.

Formación

• 5+ years of experience in a health plan, health plan account management, or related role in a tech-driven environment.

Responsabilidades

• Serve as point of contact for partners to support effective implementation and growth.
• Apply understanding of regulatory requirements within the Medicare Advantage market to solutions.
• Analyze partner challenges and propose creative, data-driven strategies to enhance product adoption and satisfaction.
• Work collaboratively with technical and non-technical team members to develop self-service tools and leverage imaginative approaches with automation.
• Share after-hours workload to fix issues and accomplish team deliverables.
• Accelerate improvement cycles by gathering insights from data, testing solutions, and iterating tools.
• Stay continuously well-versed in Lore app features and details from personal experience.
• Understand partner contractual agreements, business model elements, and the implications for on-going execution.
• Test different messaging, formats, and channels for tailored communication with partners.
• Develop partner training materials and provide ongoing support to ensure successful product implementation.
• Foster community and identify opportunities for expanding client relationships through strategic recommendations.

Conocimientos

Problem-solving

Communication

Collaboration

AI analytics

Data-driven strategy

Herramientas

AI platforms

Descripción del empleo

Lore is seeking a Staff Operations Analyst to deliver scalable client experiences through problem-solving and iteration. You will work with cross-functional teams to build and test tools for Lore and its partners.

Responsibilities include partner support, regulatory alignment in Medicare Advantage, and data-driven product adoption improvements, with a focus on automation and training materials.