SaaS Partner Success Leader

Resolv Global; Tubará; On-site; COP 26,752,000 - 40,128,000; Full time

Benefits offered by this job

Paid training

Paid weekly pay

On-site in Barranquilla

Job summary

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train teams, and own issues from first contact to resolution. You’ll collaborate with Sales, Operations, Product, and Engineering to troubleshoot problems and drive solutions.

You will onboard new clients via kickoff calls and live walkthroughs, act as a trusted contact post-launch, monitor adoption, and escalate or resolve blockers quickly while maintaining clear communication with stakeholders

Qualifications

• 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
• Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training.
• Strong experience working with software platforms and learning technical workflows.
• The ability to troubleshoot issues and separate symptoms from root causes.
• Excellent written and verbal communication.
• Confidence leading client conversations, including difficult ones.
• Strong organization and follow-through.
• Experience managing multiple accounts, projects, or client issues simultaneously.
• A proactive approach and strong sense of ownership.
• The ability to stay calm and make good decisions under pressure.
• A genuine interest in learning and working in a fast-moving environment.

Responsibilities

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
• Become a trusted point of contact for clients after launch
• Monitor client adoption and identify potential issues early
• Respond quickly when a client is blocked, frustrated, or needs immediate support
• Lead difficult conversations with calm, clarity, and sound judgment
• Troubleshoot workflow, platform, and process issues
• Ask the right questions to identify the root cause of a problem
• Translate client issues into clear and actionable information for Product, Engineering, and Operations
• Track open issues through resolution and ensure proper follow-through
• Gather client feedback and identify recurring problems or opportunities for improvement
• Help improve documentation, processes, and client success playbooks
• Work with Sales on renewal, expansion, and upsell opportunities
• Manage multiple clients, projects, priorities, and open issues simultaneously

Skills

Client communication

SaaS customer success

Onboarding

Troubleshooting

Ownership

Lead client conversations

Tools

CRM tools

Ticketing systems

Job description

Resolv Global is seeking a Partner Support Specialist to lead client conversations, onboard and train teams, and own issues from first contact to resolution. You’ll collaborate with Sales, Operations, Product, and Engineering to troubleshoot problems and drive solutions.

You will onboard new clients via kickoff calls and live walkthroughs, act as a trusted contact post-launch, monitor adoption, and escalate or resolve blockers quickly while maintaining clear communication with stakeholders