SaaS Partner Success Lead

Resolv Global; Galapa; On-site; COP 44,179,000 - 61,851,000; Full time

Benefits offered by this job

Paid weekly

Paid training

Job summary

Resolv Global is seeking a Partner Support Specialist who can own client conversations, onboard and train teams, troubleshoot problems, and drive issues from first contact through resolution. This is a high-ownership, client-facing role requiring calm leadership under pressure and technical curiosity about software workflows.

You will collaborate with Sales, Operations, Product, and Engineering to prevent problems, respond quickly to blockers, and translate client needs into actionable insights.

Qualifications

• 2+ years in SaaS Customer Success, Partner Success, or similar
• Experience onboarding customers and leading remote or in-person demos/trainings
• Strong written and verbal communication
• Ability to troubleshoot, identify root causes, and stay calm under pressure
• Ownership mindset and ability to manage multiple accounts/tasks

Responsibilities

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A
• Become a trusted point of contact for clients after launch
• Monitor client adoption and identify issues early
• Respond quickly when a client is blocked or needs support
• Lead difficult conversations with calm, clarity, and good judgment
• Troubleshoot workflow, platform, and process issues
• Ask questions to identify root causes
• Translate client issues into actionable information for Product/Engineering/Operations
• Track open issues through resolution and follow-through
• Gather client feedback and propose improvements
• Assist Sales on renewals, expansions, and upsell opportunities
• Manage multiple clients, projects, and priorities

Skills

Customer Success

SaaS

Onboarding

Demos & Training

Technical Troubleshooting

Communication

Tools

CRM software

Job description

Resolv Global is seeking a Partner Support Specialist who can own client conversations, onboard and train teams, troubleshoot problems, and drive issues from first contact through resolution. This is a high-ownership, client-facing role requiring calm leadership under pressure and technical curiosity about software workflows.

You will collaborate with Sales, Operations, Product, and Engineering to prevent problems, respond quickly to blockers, and translate client needs into actionable insights.