Order Management Analyst - Customer Service & Analytics

Johnson & Johnson Innovative Medicine; Bogotá ciudad; Presencial; COP 40.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Johnson & Johnson Innovative Medicine, in Bogotá, is seeking a Customer Service Analyst to support order management and customer interactions. The role emphasizes timely, professional service, cross-functional collaboration, and adherence to SOX and compliance protocols.

You will handle multiple channels, ensure accurate order processing, and drive process improvements to enhance customer satisfaction. A bachelor’s degree and strong English skills are required.

Formación

• A bachelor’s degree or equivalent is required.
• Strong English language verbal and written communication skills are required.
• Knowledge of Compliance requirements (SOX) is desired.
• Proficiency with Microsoft Word, Excel and Power Point required.

Responsabilidades

• Process and respond to incoming interactions, order requests and inquiries from customers across multiple channels (e-mail, voice, chat or any other channel used) in compliance with SOPs and SOX requirements.
• Provide routine and complex inquiry/service management to achieve a closed-loop resolution for the customer.
• Initiate and implement process improvements and projects.
• Adhere to quality control processes and guidelines.
• Collaborate cross-functionally to investigate and resolve exceptions promptly.

Conocimientos

English fluency

Customer focus

Problem solving

Analytical thinking

Cultural awareness

Salesforce

SAP

SOX compliance

Microsoft Word

Excel

PowerPoint

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce

SAP

Descripción del empleo

Johnson & Johnson Innovative Medicine, in Bogotá, is seeking a Customer Service Analyst to support order management and customer interactions. The role emphasizes timely, professional service, cross-functional collaboration, and adherence to SOX and compliance protocols.

You will handle multiple channels, ensure accurate order processing, and drive process improvements to enhance customer satisfaction. A bachelor’s degree and strong English skills are required.