CUSTOMER SERVICE SPECIALIST LATAM

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá; Presencial; COP 44.640.000 - 78.120.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech Colombia S.A.S. seeks a Customer Service Analyst to manage customer interactions, inquiries, and order processing in Bogota. The role involves handling chat and calls, coordinating deliveries, and contributing to process improvements.

You will analyze service data, support audits, and assist in resolving complex issues related to orders, returns, and inquiries while ensuring compliance and high service standards.

Formación

• Proficiency in MS Office and data analysis tools.
• Strong verbal and written communication skills.
• Ability to interpret customer data and identify improvement opportunities.

Responsabilidades

• Manage customer interactions, inquiries, and requests.
• Create, process and track customer orders.
• Coordinate deliveries and scheduling.
• Analyze service data to identify trends and improvement areas.
• Support audits and participate in process improvement projects.

Conocimientos

MS Office

Analytical Skills

Communication

Problem Solving

Educación

Bachelor's degree

Herramientas

SAP

Salesforce

Descripción del empleo

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

Job Function: Customer Management

Job Sub Function: Customer Service Operations

Job Category: Professional

All Job Posting Locations: Bogotá, Distrito Capital, Colombia

Job Description

Overall purpose of job: The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders. He/she handle chat and calls, collaborate in implementing process improvements, and support audits. In addition, they contribute to solving complex problems, identify improvement opportunities, participate in projects and initiatives, and he/she will be an expert in specific customer service processes. This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.

Essential duties and responsibilities

• Manage interactions, queries, and requests from internal and external customers.
• Creation, processing and tracking of orders.
• Scheduling deliveries and appointments
• Chat and call attention.
• Analyze customer service data to identify trends and areas for improvement.
• Audit support
• Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.
• Contribute to the resolution of more complex problems.
• Identification of improvement opportunities.
• Participation in projects and initiatives
• Champions in processes related to customer service.

Special requirements

Customer Relationship Management Returns or Recalls Processing End-to-End Process Understanding Customer or Channel Understanding Analytics & Problem Solving Compliance Orientation Environment Health & Safety Project Management Other features of the job:

Job location: The analyst will be in Bogota, Colombia

Job Requirements Essential knowledge and skills

Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications. Project Management Analytics & Problem Solving Customer Relationship Management Core competencies required for this role: Technical skills: MS Office, SAP, Salesforce Office skills: Standard office telephone, Email, Outlook Language: Portuguese Mandatory Continuous Improvement Required Skills: Preferred Skills:

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.