Global Order Management Analyst

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá; Híbrido; COP 30.000.000 - 55.000.000; Jornada completa

Descripción de la vacante

Johnson & Johnson announced plans to separate its Orthopaedics business to become DePuy Synthes. The role is based in Bogotá and focuses on managing multi-channel customer inquiries, ensuring timely resolutions, and supporting continuous improvement in a hybrid work environment.

The position requires a bachelor’s degree, strong English communication, and a customer-centric mindset with experience in Salesforce and SAP preferred. Compliance and quality standards are emphasized.

Formación

• A bachelor’s degree or equivalent is required.
• Strong English language verbal and written communication skills is required.
• Customer Focus: Demonstrates an understanding of the needs of the organization and customers to ensure customer satisfaction.
• Research and problem-solving skills required.
• Ability to execute tactically, quickly adapt to situations, and address day-to-day operational challenges with minimal supervision.
• Knowledge of Compliance requirements (SOX and Business Controls) is desired.

Responsabilidades

• Process and respond to incoming interactions, order requests and inquiries from customers across multiple channels in compliance to SOPs and SOX requirements.
• Achieve a 'closed loop' resolution process for the customer, striving for first interaction resolution.
• Initiate and implement process improvements and projects.
• Adhere to quality control processes and quality guidelines.
• Think and communicate cross-functionally to investigate and resolve exceptions promptly and accurately.

Conocimientos

Analytical Reasoning

Customer Centricity

Data Analysis

Customer Service Philosophy

Educación

Bachelor's degree

Herramientas

Salesforce

SAP

Descripción del empleo

Johnson & Johnson announced plans to separate its Orthopaedics business to become DePuy Synthes. The role is based in Bogotá and focuses on managing multi-channel customer inquiries, ensuring timely resolutions, and supporting continuous improvement in a hybrid work environment.

The position requires a bachelor’s degree, strong English communication, and a customer-centric mindset with experience in Salesforce and SAP preferred. Compliance and quality standards are emphasized.