LATAM Customer Service Pro — Process & Support

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá; Presencial; COP 44.640.000 - 78.120.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech Colombia S.A.S. seeks a Customer Service Analyst to manage customer interactions, inquiries, and order processing in Bogota. The role involves handling chat and calls, coordinating deliveries, and contributing to process improvements.

You will analyze service data, support audits, and assist in resolving complex issues related to orders, returns, and inquiries while ensuring compliance and high service standards.

Formación

• Proficiency in MS Office and data analysis tools.
• Strong verbal and written communication skills.
• Ability to interpret customer data and identify improvement opportunities.

Responsabilidades

• Manage customer interactions, inquiries, and requests.
• Create, process and track customer orders.
• Coordinate deliveries and scheduling.
• Analyze service data to identify trends and improvement areas.
• Support audits and participate in process improvement projects.

Conocimientos

MS Office

Analytical Skills

Communication

Problem Solving

Educación

Bachelor's degree

Herramientas

SAP

Salesforce

Descripción del empleo

Johnson & Johnson MedTech Colombia S.A.S. seeks a Customer Service Analyst to manage customer interactions, inquiries, and order processing in Bogota. The role involves handling chat and calls, coordinating deliveries, and contributing to process improvements.

You will analyze service data, support audits, and assist in resolving complex issues related to orders, returns, and inquiries while ensuring compliance and high service standards.