Client Success Manager - Fully Remote

Exactus Energy; Colombia; Remote; COP 60,000,000 - 120,000,000; Full time

Job summary

Exactus Energy Inc. is seeking a proactive Client Success Manager to build strong client relationships and ensure a positive client experience.

You will serve as the primary point of contact for assigned clients, coordinate with internal teams, monitor project performance, and take ownership of client concerns from identification through resolution. You will also identify opportunities to improve processes and prevent recurring issues.

Qualifications

• Experience interacting with clients in a professional setting.
• Strong written and verbal English communication skills.
• Proactive and able to work independently.

Responsibilities

• Manage day-to-day client communication and build long-term relationships.
• Lead client onboarding and coordinate with internal teams for a smooth experience.
• Monitor project progress, SLAs, and turnaround times.
• Address client concerns with empathy and drive for resolution.
• Own issues end-to-end and implement preventive solutions.
• Track performance metrics and suggest process improvements.

Skills

Excellent English communication

Client-facing experience

Problem-solving

Proactive mindset

Relationship management

Ownership & accountability

Organizational skills

Tools

CRM platforms

Project tracking tools

Job description

About Exactus

Exactus was founded in Canada by a team of young, forward-thinking and environmentally responsible engineers who came together to make solar simple. We believe that one day soon, all electricity will be generated from renewable sources. Exactus Energy is striving towards this goal, one solar panel at a time. http://www.exactusenergy.com

Why Work for Us?

• Help take meaningful action against climate change and learn about the fast-growing renewable energy industry
• Growth opportunities
• Tight-knit team and company events
• Work from Home during COVID-19 and beyond!

About the Role

We are looking for a proactive and solutions-oriented Client Success Manager to build strong client relationships and ensure a positive client experience.

In this role, you will serve as the primary point of contact for assigned clients, coordinate with internal teams, monitor project performance, and take ownership of client concerns from identification through resolution. You will also identify opportunities to improve processes, prevent recurring issues, and ensure we consistently meet client expectations.

Key Responsibilities

• Manage day-to-day client communication and build strong, long-term relationships.
• Lead client onboarding and coordinate with internal teams to ensure a smooth experience.
• Monitor project progress, turnaround times, quality, and service-level agreements (SLAs).
• Address client concerns and escalations with empathy, professionalism, and a solutions-oriented approach.
• Take end-to-end ownership of issues, ensuring timely follow-up and resolution.
• Identify potential risks, investigate root causes, and proactively implement solutions.
• Track performance metrics, identify trends, and recommend process improvements.

Requirements

• Excellent written and verbal English communication skills.
• Previous experience in a client-facing role, such as client success, account management, customer service, or sales.
• Strong critical-thinking and problem-solving skills.
• Proactive mindset and ability to work independently.
• Strong client relationship management skills, including handling difficult conversations professionally and managing expectations.
• Demonstrated ownership, accountability, and follow-through.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable using CRM platforms and project tracking tools.

This position is a work from home position, the ideal candidate will be expected to provide their own workstation and stable internet connection. Please note, professional written and verbal English proficiency is a requirement for this position.

Please note for Colombian candidates, payment will only be processed via either Bancolombia, Banco de Bogotá, BBVA or Davivienda. This is a condition of accepting the job offer.

IMPORTANT NOTES:

• Please refrain from reaching out to our staff via phone or email other than as instructed above. We will be busy reviewing applications and we will be in contact with you if we need to ask questions or arrange a phone call/virtual meeting.
• Exactus Energy is an equal opportunity employer and encourages applications from all qualified individuals. Accommodations are available on request for candidates taking part in the selection process.