Operations Supervisor – Digital Operations & E-commerce

Concentrix; Bogotá; Presencial; COP 100.440.000 - 167.400.000; Jornada completa

Descripción de la vacante

Concentrix in Bogotá seeks an Operations Supervisor for Digital Operations & E-commerce. This role focuses on operational ownership, project coordination, stakeholder management, KPI monitoring, and continuous improvement across digital channels.

The position requires experience in e-commerce or digital operations and the ability to coordinate cross-functional teams and partners to enhance performance and customer experience. This is not a people-management role.

Formación

• 3–5 years of professional experience in Digital Operations, E-commerce, or Marketplace Operations.
• Experience coordinating projects and cross-functional initiatives.
• Experience monitoring KPIs and analyzing operational data.
• Experience managing internal and external stakeholders.
• Strong communication and problem-solving skills.

Responsabilidades

• Monitor and analyze operational KPIs across e-commerce and marketplace channels.
• Identify operational risks, issues, and opportunities for improvement.
• Coordinate cross-functional projects with Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, and other teams.
• Manage and follow up on operational initiatives with internal and external stakeholders.
• Coordinate day-to-day marketplace operations and ensure timely resolution of operational issues.
• Work with marketplace partners and third-party vendors across the region.
• Support the onboarding and integration of new marketplace partners and digital initiatives.
• Review reports and dashboards to support operational decision-making and performance tracking.
• Identify opportunities for process optimization, automation, and digital transformation.
• Use data-driven insights to recommend improvements and support business decisions.
• Proactively identify opportunities to improve customer experience, order fulfillment, delivery performance, and operational efficiency.

Conocimientos

Project coordination

Cross-functional collaboration

KPI monitoring

Data analysis

Communication

Problem solving

Herramientas

SAP

Descripción del empleo

Operations Supervisor – Digital Operations & E-commerce

Job Description

We are looking for an Operations Supervisor to support Digital Operations, E-commerce, and Marketplace activities for a regional operation.

This is not a people-management position

The role focuses on operational ownership, project coordination, stakeholder management, KPI monitoring, and continuous improvement initiatives across digital channels.

The ideal candidate will have experience in e-commerce, marketplaces, or digital operations, with the ability to work cross-functionally and coordinate different teams and partners to improve operational performance and customer experience.

Key Responsibilities

• Monitor and analyze operational KPIs across e-commerce and marketplace channels.
• Identify operational risks, issues, and opportunities for improvement.
• Coordinate cross-functional projects with Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, and other teams.
• Manage and follow up on operational initiatives with internal and external stakeholders.
• Coordinate day-to-day marketplace operations and ensure timely resolution of operational issues.
• Work with marketplace partners and third-party vendors across the region.
• Support the onboarding and integration of new marketplace partners and digital initiatives.
• Review reports and dashboards to support operational decision-making and performance tracking.
• Identify opportunities for process optimization, automation, and digital transformation.
• Use data-driven insights to recommend improvements and support business decisions.
• Proactively identify opportunities to improve customer experience, order fulfillment, delivery performance, and operational efficiency.

Required Experience

• Experience coordinating projects and cross-functional initiatives.
• 3–5 years of professional experience, ideally in Digital Operations, E-commerce, Marketplace Operations, or related areas.
• Previous experience working with e-commerce or digital business models is highly important.
• Experience managing internal and external stakeholders.
• Experience monitoring KPIs and analyzing operational data.
• Strong communication and problem-solving skills.

Nice to Have

• Experience with marketplace platforms such as Mercado Libre, VTEX, Amazon, or similar.
• Experience in Retail, Fashion, Consumer Goods, E-commerce, or Digital businesses.
• Experience with SAP or similar business systems.

Exposure to automation, AI, or process optimization initiatives.

Experience working with regional or LATAM operations.

Important

This is NOT a people-management role.

We are looking for someone who can lead projects, coordinate operations, influence stakeholders, and drive initiatives, without having direct reports.