Senior Specialist Digital Experience

adidas; Colombia; Presencial; COP 60.000.000 - 100.000.000; Jornada completa

Descripción de la vacante

adidas Bogotá seeks a DPC Customer Experience professional to optimize product publication and elevate digital partner shopping experiences across Latin America. You will lead catalog projects, coordinate with Integrations, Tech, Commercial and partners, and ensure accurate content across marketplaces for 1P and 3P businesses, driving sell-out and stronger brand presence. A university degree and 3+ years in E-Commerce, fluent English (Portuguese a plus) are required.

Formación

• 3+ years of professional experience, 2+ years in E-Commerce.
• Experience in digital catalog management systems such as PIM, middleware, and marketplaces.
• Fluent English, both verbal and written; Portuguese is a plus.

Responsabilidades

• Lead catalog and customer experience projects for new and existing partners, working with Integrations, Tech, Commercial, partners and tech providers teams.
• Manage cataloging agencies to ensure accurate product publication and high quality customer experience.
• Define catalog KPIs and evaluate content quality to drive continuous improvement.
• Use data to guide content and customer experience decisions based on performance and trends.
• Implement enriched content (videos, storytelling, comparisons) to improve engagement and conversion.
• Coordinate catalog and customer experience projects with top digital partners in the region.
• Ensure timely and accurate product content across all digital touchpoints.
• Align with internal and external teams to optimize the digital customer journey.

Conocimientos

E-Commerce

Project management

Cross-functional collaboration

Data-driven decisions

Communication

Educación

Bachelor degree in Business, Marketing or equivalent

Herramientas

PIM

Middleware

Marketplaces

Descripción del empleo

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Department: DPC - WholesaleDirect Reporting Line: Manager DPC Consumer Experience Indirect/Second Reporting Line: No Subsidiary/Country: LAM Location: Bogotá, ColombiaGrade: P1

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Purpose & Overall Relevance For The Organization

Support the DPC Customer Experience team with a consistent execution of projects, best practices and tools across the E-Commerce channel of our Wholesale and Digital Partner Commerce ecosystem in Latin America. The overall goal for this position is to optimize product publication and enhance customer experience across digital marketplaces for both 1P and 3P businesses, ultimately driving sell-out and conversion while strengthening the brand experience.

Responsibilities

• Lead catalog and customer experience projects for new and existing partners, working with Integrations, Tech, Commercial, partners and tech providers teams.
• Manage cataloging agencies to ensure accurate product publication and high quality customer experience.
• Define catalog KPIs and evaluate content quality to drive continuous improvement.
• Use data to guide content and customer experience decisions based on performance and trends.
• Implement enriched content (videos, storytelling, comparisons) to improve engagement and conversion.
• Coordinate catalog and customer experience projects with top digital partners in the region.
• Ensure timely and accurate product content across all digital touchpoints.
• Align with internal and external teams to optimize the digital customer journey.
• Set and manage project timelines and priorities with country teams.
• Analyze results and replicate best practices across markets.
• Build strong partnerships with Product, Marketing, Sales Ops, and E-Commerce teams.
• Collaborate with DPC Business Analytics to improve reporting and performance tracking.
• Provide local insights to strengthen regional customer experience strategies.

Key Relationships

• Country account management teams
• Digital Customer Experience eCom
• Partner Program Integrations and Commercial
• Tech and Platforms Teams
• Digital Partner Commerce Analytics
• Regional Wholesale

Knowledge, Skills And Abilities

• University degree in the field of Business, Marketing or equivalent
• 3+ years of professional experience, 2+years in E-Commerce
• Experience in digital catalog management systems such as PIM, middleware, and marketplaces
• Ideally experience in E-Commerce product description page design and management
• Experience in working in cross-functional environments coordinating a diverse stakeholder set with different backgrounds and motivations
• Good project management skills, including the ability to lead several projects simultaneously
• Good communication skills and ability to convince people of proposed way of action
• Innovative mindset and results oriented hands-on-keyboard attitude
• Very good understanding of digital customer journey and online product presentation best practices
• Basic technical knowledge of E-Commerce front-end and on-site search mechanics
• Understanding of retailer's operational processes and metrics
• Proficient in MS Office
• Fluent English, both verbally and written is a must
• Portuguese is a plus

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.