Digital Operations Manager (E-commerce & Marketplace Operations)

Concentrix; Bogotá; Presencial; COP 192.172.186 - 288.258.279; Jornada completa

Descripción de la vacante

Concentrix is seeking a Digital Operations Manager to drive regional e-commerce and marketplace operations across Latin America. You will leverage data to improve performance, coordinate cross-functional initiatives, and ensure an outstanding digital customer experience with partners and internal teams.

The role requires strong analytical skills, advanced Excel, Power BI experience, and the ability to influence multiple stakeholders across multinational environments.

Formación

• 3-5+ years of experience in Digital Operations, E-commerce, Marketplace Operations, Digital Commerce, or related environments.
• Mandatory experience working within e-commerce or marketplace operations.
• Experience managing operational KPIs and using business data to improve processes and drive decision-making.
• Proven experience leading cross-functional projects (no direct people management is needed for this position but is a plus for you)
• Strong stakeholder management skills, with the ability to influence multiple business areas and external partners.
• Experience working in multinational, retail, marketplace, or technology-driven organizations.
• Advanced Excel skills and strong analytical capabilities.
• Experience with Power BI, dashboards, process automation, SAP (user level), or AI-powered business solutions is considered a strong plus.
• Strong English proficiency (B2+ or above) with the ability to confidently communicate in regional environments.
• Excellent communication, presentation, negotiation, and problem-solving skills.
• High level of ownership, organization, adaptability, and continuous improvement mindset.

Responsabilidades

• Monitor and analyze operational KPIs across e-commerce and marketplace channels to identify risks and improvement opportunities.
• Drive continuous improvement initiatives focused on customer experience, order fulfillment, delivery performance, and operational efficiency.
• Lead cross-functional projects involving Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, Warehousing, and Sales teams.
• Coordinate operational activities with marketplace partners and third-party vendors across Latin America.
• Support marketplace operations by ensuring smooth execution of day-to-day business activities.
• Partner with regional stakeholders to implement corrective actions and improve operational performance.
• Participate in the onboarding and integration of new marketplace partners and digital initiatives.
• Review and analyze operational reports and dashboards to identify risks, trends, and improvement opportunities.
• Challenge existing processes and proactively identify opportunities to improve operational efficiency, automation, and customer experience.
• Influence business decisions through data-driven recommendations while maintaining a customer-centric mindset.

Conocimientos

Digital Operations

E-commerce

Marketplace Operations

Excel

Analytical skills

Stakeholder management

Communication

Problem-solving

Multinational experience

Business analytics

Herramientas

Power BI

SAP (user level)

Descripción del empleo

Digital Operations Manager (E-commerce & Marketplace Operations)

Are you passionate about driving operational excellence across digital commerce channels? We're looking for a Digital Operations Manager to support regional e-commerce and marketplace operations across Latin America. In this role, you'll leverage operational data to improve business performance, coordinate cross-functional initiatives, and ensure an outstanding digital customer experience while collaborating with internal teams and external partners.

We're looking for a business-oriented professional who uses data to improve operations, influence stakeholders, and successfully execute strategic projects.

You will:

• Monitor and analyze operational KPIs across e-commerce and marketplace channels to identify risks and improvement opportunities.
• Drive continuous improvement initiatives focused on customer experience, order fulfillment, delivery performance, and operational efficiency.
• Lead cross-functional projects involving Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, Warehousing, and Sales teams.
• Coordinate operational activities with marketplace partners and third-party vendors across Latin America.
• Support marketplace operations by ensuring smooth execution of day-to-day business activities.
• Partner with regional stakeholders to implement corrective actions and improve operational performance.
• Participate in the onboarding and integration of new marketplace partners and digital initiatives.
• Review and analyze operational reports and dashboards to identify risks, trends, and improvement opportunities.
• Challenge existing processes and proactively identify opportunities to improve operational efficiency, automation, and customer experience.
• Influence business decisions through data-driven recommendations while maintaining a customer-centric mindset.

You have:

• 3-5+ years of experience in Digital Operations, E-commerce, Marketplace Operations, Digital Commerce, or related environments.
• Mandatory experience working within e-commerce or marketplace operations.
• Experience managing operational KPIs and using business data to improve processes and drive decision-making.
• Proven experience leading cross-functional projects (no direct people management is needed for this position but is a plus for you)
• Strong stakeholder management skills, with the ability to influence multiple business areas and external partners.
• Experience working in multinational, retail, marketplace, or technology-driven organizations.
• Advanced Excel skills and strong analytical capabilities.
• Experience with Power BI, dashboards, process automation, SAP (user level), or AI-powered business solutions is considered a strong plus.
• Strong English proficiency (B2+ or above) with the ability to confidently communicate in regional environments.
• Excellent communication, presentation, negotiation, and problem-solving skills.
• High level of ownership, organization, adaptability, and continuous improvement mindset.