Operations Manager

SoftwareOne; Bogotá; Hybrid; COP 160,616,768 - 240,925,152; Full time

Benefits offered by this job

Health Insurance

Training and certification opportunities

Employee Fund access

English language learning support

Leisure and recreation spaces

Days off for weddings and graduations

Job summary

A leading global software and cloud technology provider seeks an Operations Manager based in Bogotá. The candidate will manage operational processes, ensuring customer satisfaction and quality control. Ideal applicants have significant experience in technology companies, strong skills in handling sales and purchase processes, and must hold a relevant Microsoft certification. This full-time role offers a hybrid working model with competitive benefits.

Qualifications

• Deep experience in sales, operations or commercial support roles.
• Possess at least one certification in Microsoft products.

Responsibilities

• Review pending requests and align priorities with sales team.
• Verify purchase orders and generate quotes.
• Track order progress and ensure quality control.

Skills

Managing end-to-end purchase and sales processes

Interaction with distributors and technology partners

Advanced knowledge of Microsoft licensing and solutions

Intermediate English (B1)

Education

Professional or technologist in systems or related fields

Tools

CRM/ERP systems

Job description

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Overview

Operations Manager - Microsoft at SoftwareOne. Scope: Full-time | Office: Bogotá | Model: Hybrid.

Responsibilities

• Planning and processing: Review pending requests (orders, quotes, invoicing) and align priorities with the sales team.
• Operational management: Verify purchase orders, generate quotes, and coordinate with vendors to ensure availability and delivery timelines.
• Monitoring and execution: Track order progress, ensure quality control in invoicing, and liaise with clients to address adjustments or inquiries.
• Customer satisfaction: Ensure expectations are met and manage post-delivery issues.
• Documentation and reporting: Update CRM/ERP systems and prepare reports to evaluate performance and important metrics.
• Customer relations: Coordinate with partners and vendors and plan tasks for the following day.

Qualifications

Profile: Professional or technologist in systems or related fields, with deep experience in roles related to sales, operations, or commercial support, ideally in technology companies.

Required Skills:

• Experience managing end-to-end purchase and sales processes, including quotations, invoicing, and delivery.
• Previous interaction with distributors, technology partners, and corporate clients.
• Advanced knowledge of Microsoft licensing and technological solutions.

Desired Skills:

• Intermediate English (B1).

Certifications:

• Microsoft Certified: Possess at least one certification in Microsoft products (Azure, Microsoft 365, or Dynamics 365).

Benefits

• Direct and indefinite-term employment. This demonstrates our interest in building stable and long-term relationships.
• With our program Transformation Academy and other training and certification spaces, you will have the opportunity to develop your potential in a personalized way and in accordance with your objectives within the role.
• Health Insurance for you and preferential rates for your family.
• Access to ReferOne: this is a referral program that gives you the opportunity to earn a financial incentive by referring a friend or acquaintance to our company.
• You will be part of one of the most competitive Employee Funds in the industry where you will have access to savings, credits, and special agreements with allied brands.
• Accompaniment for your English language learning.
• Spaces for leisure, celebrations, and recreation for your physical and mental health.
• Days off for wedding, and graduation days

Company description

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our appro ximately 65,000 customers in their digital transformation.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.