Onsite IT Helpdesk Engineer - Windows, macOS & M365 Expert

ARRISE Live; Bogotá; On-site; COP 40,000,000 - 60,000,000; Full time

Benefits offered by this job

Company training

Medical assistance plan

Free meals

Gym membership

Learning Hub

Job summary

ARRISE Live is seeking an IT Helpdesk Specialist to join our onsite IT team, providing hands-on support for Windows, macOS, and Microsoft 365 environments. You will handle first-point queries, manage user accounts, and maintain IT infrastructure while delivering reliable services across the organization.

You will work closely with colleagues across the business, own support requests, and contribute to a smooth IT experience, with a focus on customer service and professional communication.

Qualifications

• 3+ years of professional IT Helpdesk/Support experience.
• Bachelor's degree in information technology or related field required.

Responsibilities

• Act as the first point of contact for IT queries and incidents via Teams, Outlook, Jira Service Desk, and other channels, ensuring requests are logged and resolved within SLAs.
• Install, configure, and troubleshoot IT equipment and applications across Windows and macOS, including Intune-managed devices and printers.
• Configure and manage user accounts and access using Active Directory, Microsoft 365, Exchange Online, Intune, SharePoint Online, and LAN services.
• Provide first- and second-line technical support, diagnose issues, escalate when needed, and keep users informed throughout resolution.
• Maintain IT infrastructure and asset inventory, including hardware lifecycle tracking, procurement, and onboarding/offboarding handovers.
• Create and maintain user guides and knowledge base articles; provide basic end-user training; contribute to IT service management practices.

Skills

Active Directory

Microsoft 365

Intune

SharePoint

Windows

macOS

Networking concepts

Troubleshooting

English proficiency

Customer service

Education

Bachelor's degree in Information Technology

Tools

Jira Service Desk

Job description

ARRISE Live is seeking an IT Helpdesk Specialist to join our onsite IT team, providing hands-on support for Windows, macOS, and Microsoft 365 environments. You will handle first-point queries, manage user accounts, and maintain IT infrastructure while delivering reliable services across the organization.

You will work closely with colleagues across the business, own support requests, and contribute to a smooth IT experience, with a focus on customer service and professional communication.