Senior IT Help Desk Manager — Hands-On Lead (Hybrid Ops)

Newfire Global Partners

Colombia

On-site

COP 194,187,000 - 291,281,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Newfire Global Partners is seeking a hands-on IT Help Desk Manager to own day-to-day IT operations for a key client. You will personally handle escalations and technical work while managing a small support team, with scope to grow as the engagement expands.

You’ll work alongside a systems administrator and security specialist to maintain a reliable environment. You will oversee device and identity management for ~150 macOS/Windows devices via Microsoft Intune, enrollments and policy deployments,

Qualifications

Experience managing a mixed macOS and Windows fleet, ideally via Microsoft Intune.
Strong working knowledge of the Microsoft 365 ecosystem, specifically Entra ID.
Genuine hands-on technical ability — solve problems directly.
Fluent English, written and spoken, for daily work with a U.S.-based team.
Availability to work U.S. business hours.
Proven reliability, ownership, and proactive communication.

Responsibilities

Oversee frontline IT support operations, ticket intake, triage, resolution times and escalation paths.
Perform hands-on technical work in daily operations and issue resolution.
Manage device and identity using Microsoft Intune for macOS and Windows fleets.
Handle onboarding and offboarding for contractors and staff at scale.
Lead and develop the IT support team as the engagement grows.
Be the primary client IT contact, managing expectations and relationships.
Ensure compliance and information security practices are followed.
Actively participate in hiring panels for future roles.