Onboarding Specialist

Telepatia AI; Bogotá, Distrito Capital; Presencial; COP 109.110.747 - 181.851.245; Jornada completa

Descripción de la vacante

Telepatia AI in Bogotá seeks professionals to provide on-site support for their AI healthcare solutions. Responsibilities include monitoring usage metrics, collecting user feedback, and training healthcare staff on the Scribe platform. Ideal candidates have backgrounds in clinical research, hospital operations, or tech roles in healthcare. Join us in transforming how medical attention is delivered in Colombia!

Formación

• Experience as clinical research coordinators or assistants.
• Background in hospital operations or patient experience.
• Familiarity with tech-related roles in healthcare.

Responsabilidades

• Provide on-site support for AI-assisted documentation.
• Monitor adoption metrics and communicate insights.
• Train new users on best practices for accuracy.

Conocimientos

Clinical research coordination

Patient operations

Customer support

Descripción del empleo

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that. We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.
• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/startup side

• Onboarding / Implementation specialists
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or “support on-site” profiles from SaaS or medical device startups