Onboarding Specialist

Telepatia; Colombia; On-site; COP 72,331,324 - 144,662,648; Full time

Job summary

Telepatia is hiring an on-site support specialist to help doctors adopt our AI Scribe platform. You will guide first consultations, support doctors hands-on, and drive consistent usage that makes the tool indispensable.

You will monitor adoption metrics, collect feedback, and communicate insights to product and engineering teams to improve the solution in real-time.

Qualifications

• Experience supporting clinical teams during tech transitions.
• Ability to collect and relay user feedback to product teams.
• Experience coordinating with engineers and healthcare staff.

Responsibilities

• Provide on-site support to ensure smooth adoption of Telepatia's AI Scribe.
• Monitor adoption metrics such as usage and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals to scale usage.

Skills

Provide on-site support

Adoption monitoring

Stakeholder communication

User training

Feedback collection

Cross-functional coordination

Job description

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands‑on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop‑off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.
• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

• Onboarding / Implementation specialists
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or “support on-site” profiles from SaaS or medical device startups