Onboarding Specialist

Telepatia; Bogotá; Presencial; COP 75.571.509 - 113.357.264; Jornada completa

Descripción de la vacante

Telepatia in Bogotá is looking for a dedicated support specialist to assist doctors in utilizing innovative AI technology for medical documentation. The role requires providing on-site support, monitoring adoption metrics, and collecting user feedback to improve the service. Ideal candidates have a background in technical support and customer success, with a focus on enhancing user experience. Join Telepatia to transform healthcare documentation with cutting-edge AI solutions.

Formación

• Experience in providing technical and emotional support during transitions to new tools.
• Familiarity with adoption metrics related to technology use.
• Ability to collect and communicate user feedback effectively.

Responsabilidades

• Provide on-site support to ensure a smooth transition to AI-assisted documentation.
• Monitor metrics such as consultations per doctor and drop-off rates.
• Collect user feedback and communicate insights to relevant teams.

Conocimientos

On-site support

Monitoring adoption metrics

Collecting feedback

Training new users

Identifying champions

Descripción del empleo

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands‑on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop‑off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.
• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Auxiliares de enfermería o instrumentadores who want to move to a non‑clinical, tech‑related role.
• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

• Onboarding / Implementation specialists
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or “support on-site” profiles from SaaS or medical device startups