Omnichannel Customer Care Agent — Growth & Incentives

BPO2B; Popayán; Presencial; COP 2.000.000 - 3.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Career advancement opportunities

Descripción de la vacante

BPO2B in Popayán, Colombia is seeking a Customer Service Agent to be the first point of contact for customers via calls, emails or chats. You will provide product/services information, answer questions and resolve issues with accuracy and efficiency.

The role requires Advanced English (B2) and strong communication skills, with opportunities for career advancement and a competitive base salary with performance-based incentives.

Formación

• Proven call center or customer service experience preferred.
• Advanced English (B2 level or above).
• Strong soft skills and communication skills.
• Basic understanding of office and computer systems/software.
• Must have excellent organizational and multitasking skills.

Responsabilidades

• Provide effortless customer experiences regardless of the chosen modality.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• From a single interface handle all interactions from multiple channels.
• Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
• Ensure customer satisfaction and maintain professional customer support.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Report all customer complaints for follow-up by appropriate department/personnel.
• Follow communication procedures, guidelines and policies.
• Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.

Conocimientos

Call center experience

Advanced English

Soft skills

Communication skills

Office/computer basics

Organizational skills

Descripción del empleo

BPO2B in Popayán, Colombia is seeking a Customer Service Agent to be the first point of contact for customers via calls, emails or chats. You will provide product/services information, answer questions and resolve issues with accuracy and efficiency.

The role requires Advanced English (B2) and strong communication skills, with opportunities for career advancement and a competitive base salary with performance-based incentives.