NOC / Systems Administrator

DOXA Talent, Inc.; Colombia; Remote; COP 40,000,000 - 80,000,000; Full time

Job summary

DOXA is seeking a Centralized Services Engineer to support Wulf Consulting, a Pittsburgh-based MSP. This hands-on IT role focuses on keeping client environments reliable through backup management, RMM monitoring, and Windows administration.

You will handle tickets end-to-end, collaborate with a US-based engineering team, and contribute to proactive maintenance while working remotely from Colombia within EST hours.

Qualifications

• Education in IT or related field preferred.
• 3+ years in IT support or NOC operations.
• Strong English communication and documentation skills.
• Experience with backup and remote monitoring tools is a plus.

Responsibilities

• Backup Management: Monitor backup jobs, investigate failures, maintain backups, verify restorations.
• RMM Monitoring: Manage Datto RMM alerts, troubleshoot server/workstation issues, address recurring problems.
• Infrastructure Support: Windows Server administration, patching, basic networking/ virtualization troubleshooting.
• Ticket Ownership: Investigate and resolve NOC/infrastructure tickets, document work, escalate when needed.
• Proactive Maintenance: Regular system health checks and improvements to monitoring/maintenance procedures.
• Service Desk Assistance: Provide Tier 1/2 support when workload permits.
• Team Collaboration: Work with US-based engineering team for reliable service across client environments.

Skills

3+ years IT support/NOC experience

Troubleshooting

Windows Server/Workstations

Education

IT education in IT/Systems Admin/Networking

Tools

Veeam Backup & Replication

Datto RMM

Autotask PSA

IT Glue

Active Directory

VMware

Hyper-V

Sophos Firewalls

Microsoft 365

PowerShell

Job description

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:

We’re seeking a Centralized Services Engineer (NOC / Systems Administration) to join Wulf Consulting, a Pittsburgh-based Managed Service Provider (MSP). This role is designed for a hands-on IT professional who enjoys troubleshooting technical issues, maintaining infrastructure, and ensuring the reliability and performance of client IT environments.

You’ll play a key role in managing backup operations, resolving Remote Monitoring and Management (RMM) alerts, administering Windows environments, and independently handling infrastructure tickets from investigation through resolution. The ideal candidate is a proactive problem-solver who takes ownership of their work, minimizes unnecessary escalations, and is eager to learn new technologies.

Location:

Must be in Colombia - Remote.

Environment:

Colombian and International Teams.

Language:

Advanced English (B2+ - C1).

Timezone:

Monday to Friday - 8:00 AM to 5:00 PM EST.

Contract:

Non-fixed Term Colombian Contract.

Requirements:

• Education: Technical or professional education in IT, Systems Administration, Networking, or a related field is preferred.
• Experience: Ideally 3+ years of experience in IT support, NOC operations, systems administration, or a similar technical role. Candidates with strong technical aptitude and troubleshooting skills will also be considered.
• Skills: Strong troubleshooting and problem-solving abilities; familiarity with Windows Server, Windows workstations, networking, backup solutions, and RMM tools. Experience with Veeam Backup & Replication, Datto RMM, Autotask PSA, IT Glue, Active Directory, VMware, Hyper-V, Sophos Firewalls, Microsoft 365, or PowerShell is a plus.
• Characteristics: Dependable, resourceful, proactive, detail-oriented, and accountable, with strong English communication, documentation, organizational, and time-management skills. Able to work independently, take ownership of tickets, and collaborate effectively with a remote technical team.

Responsibilities:

• Backup Management: Monitor backup jobs, investigate and resolve failures, perform routine maintenance, and assist with backup verification and restoration testing.
• RMM Monitoring: Manage Datto RMM alerts, troubleshoot server and workstation issues, and proactively address recurring problems.
• Infrastructure Support: Perform Windows Server administration, system maintenance, patching, and basic networking and virtualization troubleshooting.
• Ticket Ownership: Independently investigate and resolve assigned NOC and infrastructure tickets, documenting work and escalating when necessary.
• Proactive Maintenance: Conduct routine system health checks, identify potential issues, and recommend improvements to monitoring and maintenance procedures.
• Service Desk Assistance: Provide Tier 1 and Tier 2 technical support when NOC workload permits.
• Team Collaboration: Work closely with Wulf's U.S.-based engineering team to maintain reliable service delivery across multiple client environments.