NAM FN RD Customer Engineering Lead

Nokia; Bogotá; Ibrido; COP 32.000.000 - 52.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible and hybrid working schemes

90 days maternity/paternity leave with

Life insurance

Well-being programs

NERGs access

Career growth solutions

Coaches & mentors

Learning environment for growth

Descrizione del lavoro

Nokia is seeking a NAM FN Remote Delivery Engineering Leader to guide a high‑performing engineering organization responsible for FN professional services. The role oversees Nokia and subcontractor resources in NAM FN Remote Delivery Engineering, reporting to the NAM NI Remote Delivery Engineering lead in the NAM CDO Customer Engineering team.

The position emphasizes strategic direction, workforce planning, and governance to ensure delivery readiness, quality, and financial performance while

Competenze

• 10+ years of engineering delivery, technical operations, or network services leadership experience.
• Expertise with FN networking technologies, network integration, network automation, and/or telecom engineering services.
• Strong business acumen with experience managing budgets, delivery KPIs, and operational performance.
• Excellent communication in English, leadership presence, and customer engagement skills.

Mansioni

• Lead and develop a multi‑disciplinary engineering team.
• Translate organizational goals into executable delivery plans with KPIs for quality, efficiency, customer experience, and financial performance.
• Plan and control budget, capacity, operational forecasting, and resource planning across engineering delivery functions.
• Establish and maintain process frameworks that drive repeatability, quality, and operational discipline across engineering delivery functions.
• Lead cross‑functional root‑cause analysis efforts and corrective action plans to enhance delivery quality.
• Promote a culture of collaboration, innovation, and inclusion and build leadership capability across the engineering organization.

Conoscenze

Engineering leadership

FN networking technologies

Network integration

Network automation

Telecom engineering services

Leading large teams

Budget & KPIs

Automation & process improvement

English communication

Customer engagement

Descrizione del lavoro

Job Description

The NAM FN Remote Delivery Engineering (RDE) Lead is responsible for leading a high‑performing, customer‑focused engineering organization that delivers FN professional services. The NAM FN RDE lead is accountable for management of all resources, labs, and services delivered by own Nokia and subcontractor resources in NAM FN Remote Delivery Engineering team. NAM FN RDE role will report directly to NAM NI Remote Delivery Engineering lead in the NAM CDO Customer Engineering team.

How You Will Contribute And What You Will Learn

NAM FN Remote Delivery Engineering Leadership & Organizational Development

• Single point of contact for FN RDE for NAM region
• Ownership of NAM FN RDE CAPEX/OPEX and Subco budget planning and control.
• Manage resource competency and capacity demand planning to/from other region FN RDEs
• Lead and develop a multi‑disciplinary engineering team
• Build a high‑performance culture focused customer business outcomes, operational/financial discipline, and continuous improvement.
• Set strategic direction, align team structures, and oversee workforce planning to support current and future business demands.
  

Business & Operational Management

• Translate organizational goals into executable delivery plans with clear KPIs for quality, efficiency, customer experience, and financial performance.
• Plan and control budget, capacity, operational forecasting, and resource planning across engineering delivery functions.
• Partner with cross‑functional teams across organizations and regions to support growth initiatives and ensure delivery readiness.
  

Process Excellence & Governance

• Establish and maintain process frameworks that drive repeatability, quality, and operational discipline across engineering delivery functions.
• Implement performance governance mechanisms to monitor organizational health and drive continuous improvement.
• Lead cross‑functional root‑cause analysis efforts and corrective action plans to enhance delivery quality.
  

Culture & Team Engagement

• Promote a culture of collaboration, innovation, and inclusion.
• Inspire and motivate engineering teams to achieve organizational goals with clarity, transparency, and accountability.
• Build leadership capability across the engineering organization and support succession planning.
  

Required

KEY SKILLS AND EXPERIENCE

• 10+ years of engineering delivery, technical operations, or network services leadership experience.
• Expertise with FN networking technologies, network integration, network automation, and/or telecom engineering services.
• Proven experience leading large, multi-functional engineering teams.
• Strong business acumen with experience managing budgets, delivery KPIs, and operational performance.
• Demonstrated success driving automation, process improvement, or service transformation.
• Excellent communication in English, leadership presence, and customer engagement skills.
  

Preferred

• Experience with Nokia technologies, platforms, or service delivery frameworks.
• Background leading large-scale integration, transformation, or modernization programs.
• Strong data‑driven and analytical mindset.
  

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond