NAM ON RD Customer Engineering Lead
Nokia
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Descrizione del lavoro
Nokia is seeking a NAM ON Remote Delivery Engineering Lead in Bogotá to drive a high-performing, customer-centric engineering organization delivering ON professional services. You will manage Nokia and subcontractor resources, set strategy, and ensure delivery readiness across the NAM region.
Ideal candidates bring 10+ years in delivery or leadership, strong ON networking and automation expertise, and a track record of managing budgets and cross-functional teams.
Competenze
- 10+ years in engineering delivery, technical operations, or leadership of network services.
- Expertise with ON technologies, network integration, and telecom engineering services.
- Proven experience leading large, multi-disciplinary engineering teams.
- Strong business acumen with budgets and KPIs.
Mansioni
- Serve as single point of contact for NAM ON RDE in the region.
- Own CAPEX/OPEX and Subco budget planning and control.
- Lead workforce planning and development of a multi-disciplinary team.
- Translate strategy into delivery plans with KPIs for quality and cost.
Conoscenze
Descrizione del lavoro
The NAM ON Remote Delivery Engineering (RDE) Lead is responsible for leading a high‑performing, customer‑focused engineering organization that delivers ON professional services. The NAM ON RDE lead is accountable for management of all resources, labs, and services delivered by own Nokia and subcontractor resources in NAM ON Remote Delivery Engineering team. NAM ON RDE role will report directly to NAM NI Remote Delivery Engineering lead in the NAM CDO Customer Engineering team.
The NAM ON Remote Delivery Engineering (RDE) Lead is responsible for leading a high‑performing, customer‑focused engineering organization that delivers ON professional services. The NAM ON RDE lead is accountable for management of all resources, labs, and services delivered by own Nokia and subcontractor resources in NAM ON Remote Delivery Engineering team. NAM ON RDE role will report directly to NAM NI Remote Delivery Engineering lead in the NAM CDO Customer Engineering team.
- Single point of contact for ON RDE for NAM region
- Ownership of NAM ON RDE CAPEX/OPEX and Subco budget planning and control.
- Manage resource competency and capacity demand planning to/from other region ON RDEs
- Lead and develop a multi‑disciplinary engineering team
- Build a high‑performance culture focused customer business outcomes, operational/financial discipline, and continuous improvement.
- Set strategic direction, align team structures, and oversee workforce planning to support current and future business demands.
- Translate organizational goals into executable delivery plans with clear KPIs for quality, efficiency, customer experience, and financial performance.
- Plan and control budget, capacity, operational forecasting, and resource planning across engineering delivery functions.
- Partner with cross‑functional teams across organizations and regions to support growth initiatives and ensure delivery readiness.
- Establish and maintain process frameworks that drive repeatability, quality, and operational discipline across engineering delivery functions.
- Implement performance governance mechanisms to monitor organizational health and drive continuous improvement.
- Lead cross-functional root‑cause analysis efforts and corrective action plans to enhance delivery quality.
- Promote a culture of collaboration, innovation, and inclusion.
- Inspire and motivate engineering teams to achieve organizational goals with clarity, transparency, and accountability.
- Build leadership capability across the engineering organization and support succession planning.
- 10+ years of engineering delivery, technical operations, or network services leadership experience.
- Expertise with ON networking technologies, network integration, network automation, and/or telecom engineering services.
- Proven experience leading large, multi‑functional engineering teams.
- Strong business acumen with experience managing budgets, delivery KPIs, and operational performance.
- Demonstrated success driving automation, process improvement, or service transformation.
- Excellent communication, including English proficiency, leadership presence, and customer engagement skills.
- Note: Only resumés in English will be considered.
- Experience with Nokia technologies, platforms, or service delivery frameworks.
- Background leading large-scale integration, transformation, or modernization programs.
- Strong data‑driven and analytical mindset.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
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