Regional Operations Manager

Endava; Valle del Cauca; Sur place; COP 287 751 000 - 383 669 000; Plein temps

Avantages offerts par ce poste

Health insurance

Performance bonuses

Résumé du poste

Endava is seeking a Regional Operations Manager for Healthcare – Americas to provide operational and financial support to the Regional Head. You will work with account leaders, project teams, and finance partners across the Americas and India to ensure accurate forecasting, timely reporting, and adherence to company processes.

You will monitor KPIs, manage billing and revenue processes, and escalate risks when needed.

Qualifications

• Experience in PMO, portfolio operations, or financial management in a complex services environment.
• Strong financial acumen with forecasts, actuals, variances, revenue, costs and margin.
• Ability to coordinate across clients, teams, and locations without direct authority.
• Excellent English communication with senior stakeholders.

Responsabilités

• Act as the financial controller for the Healthcare – Americas portfolio, supporting oversight of forecasts, actuals, revenue, costs, margin, utilization and KPI reporting.
• Coordinate and review monthly financial inputs for completeness, accuracy, and timeliness in the company system.
• Validate forecasts with account, delivery and finance teams; follow up on missing or inconsistent information before submission.
• Identify and track financial variances, with root-cause analysis and actions.
• Prepare concise financial reports and management summaries for the Regional Head.
• Support project teams across the Americas and India in following company processes and maintaining data in systems.

Connaissances

PMO experience

Financial forecasting

Stakeholder management

Excel analytics

Outils

ERP systems

Data analysis tools

Description du poste

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

The Regional Operations Manager provides operational and financial support to the Regional Head of Healthcare – Americas, acting as their right hand. The role helps the Head maintain visibility across client accounts, financial performance, delivery risks, and operational priorities.

Working closely with account leaders, project teams, finance partner, and support teams across the Americas and India, the Regional Operations Manager organizes information, coordinates follow-up, and supports consistent adoption of company processes. The role does not lead the Healthcare region; it enables the Regional Head to make informed decisions and helps ensure agreed actions are carried out.

Key responsibilities

• Act as the financial controller for the Healthcare – Americas portfolio, supporting the Regional Head with oversight of forecasts, actuals, revenue, costs, margin, utilization, and other financial KPIs.
• Coordinate and review monthly financial inputs, checking that they are complete, accurate, consistent, and submitted on time in the company system.
• Validate forecasts and financial assumptions with account, delivery, and finance teams; follow up on missing or inconsistent information before submission.
• Identify and track financial variances, coordinating clear explanations of the root cause, business impact, accountable owner, and corrective action.
• Prepare organized, concise financial reports and management summaries that give the Regional Head a reliable view of performance, emerging risks, and decisions required.
• Monitor working days, vacation adjustments, timecards, billing hours, non-staff costs, rebates, and investment items where applicable.
• Follow up on billing, revenue recognition, purchase orders, contracts at risk, and debtors with the relevant owners.
• Maintain visibility of developments across client accounts by proactively coordinating updates with account leaders, delivery managers, project teams, and finance partners.
• Support project support teams across the Americas and India in following company processes and maintaining accurate, timely information in systems.
• Maintain clear governance records, including action, risk, issue, and dependency logs, and follow up with owners to support timely resolution.
• Escalate material financial, delivery, commercial, and operational risks to the appropriate teams and stakeholders, keeping the Regional Head informed.
• Identify recurring gaps in financial inputs or operational processes and coordinate improvements with the relevant teams.
• Support the preparation of reports for presentation to the Group Head, consolidating financial and operational information from across the Healthcare portfolio and ensuring it is accurate, clear, and ready for review.

• Experience in PMO, portfolio operations, commercial operations, or financial management in a complex services environment.
• Strong financial acumen, including experience with forecasts, actuals, variances, revenue, cost, and margin.
• Skilled at coordinating across clients, teams, functions, and locations without direct authority over them.
• Confident communicating with senior stakeholders and following up proactively with teams.
• Highly structured and organized, with strong attention to detail and sound judgment about when to escal
• Strong reporting and Excel skills, with experience using enterprise financial and operational systems.
• Professional English communication skills and the ability to work across Americas and India time zones.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
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