MSP L2/L3 Systems Engineer - Azure & 365 Pro

OSA Outsourcing Advantage; Colombia; Presencial; COP 72.000.000 - 120.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly payments

Weekends off

Diverse projects

Descripción de la vacante

Outsourcing Advantage in Colombia is seeking an experienced L2/L3 Systems Engineer with a strong MSP background to support multiple client environments, troubleshoot complex infrastructure, and manage Microsoft-based environments including 365, Azure AD, Exchange Online, SharePoint, and Intune.

The ideal candidate will be highly organized, proactive, and able to document configurations, follow SLAs, and work with cross-functional teams to resolve escalated issues across networks, servers,

Formación

• Minimum 3 years MSP experience.
• Proven experience supporting multiple clients and managing diverse IT environments.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Ability to work independently, prioritize tasks, and perform effectively under pressure.
• Strong communication skills, both written and verbal.
• Highly organized, detail-oriented, and process-driven.
• Experience documenting technical processes, configurations, and troubleshooting steps.
• Microsoft 365 in general, and specifically Entra ID (Azure AD), Exchange Online, SharePoint, and Intune
• Experience with PowerShell scripting and automation
• Azure Virtual Machines
• Azure Virtual Desktop (AVD)
• Windows Server administration
• Active Directory and Group Policy
• Directory synchronization tools
• Hardware firewalls
• VPN technologies
• DPI-SSL and content filtering
• Virtualization platforms
• Backup technologies

Responsabilidades

• Provide advanced Level 2 and Level 3 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization.
• Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions.
• Support virtualization environments, including hypervisors and virtual machines.
• Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD).
• Manage backup solutions, perform troubleshooting, and ensure successful recovery processes.
• Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures.
• Create and maintain technical documentation, checklists, and knowledge base articles.
• Research and implement new technologies, tools, and best practices to improve client environments.
• Communicate effectively with clients, team members, vendors, and external stakeholders.
• Prioritize and manage multiple tickets while meeting service-level agreements (SLAs).
• Work collaboratively with other engineers and internal teams to resolve escalated issues

Conocimientos

MSP environments

Troubleshooting

Microsoft 365 / Azure AD

PowerShell scripting

Azure Virtual Machines

Azure Virtual Desktop

Active Directory / Group Policy

Networking / VPNs

Documentation

Herramientas

SonicWall

Fortinet

Meraki

Palo Alto

Descripción del empleo

Outsourcing Advantage in Colombia is seeking an experienced L2/L3 Systems Engineer with a strong MSP background to support multiple client environments, troubleshoot complex infrastructure, and manage Microsoft-based environments including 365, Azure AD, Exchange Online, SharePoint, and Intune.

The ideal candidate will be highly organized, proactive, and able to document configurations, follow SLAs, and work with cross-functional teams to resolve escalated issues across networks, servers,