Technical Project Manager

Lean Solutions Group; Medellín; A distancia; COP 298.043.000 - 397.390.000; Jornada completa

Descripción de la vacante

Global Technology Services is seeking a Senior Technical Project Manager to lead professional services engagements in a MSP environment. You will manage discovery, scoping, delivery, and client handoffs with cross-functional teams across Sales, vCIO, Service Desk, and Centralized Services.

Responsibilities include validating intake, coordinating resources, tracking scope and profitability, and ensuring on-time project delivery while maintaining strong client communication and documentation.

Formación

• Proven experience in IT Professional Services and project delivery.
• Strong understanding of managed services and cloud tech.
• Experience leading technology projects from discovery to delivery.
• Experience conducting client discovery sessions and defining requirements.
• Excellent client-facing communication and written documentation.
• Experience with Monday.com and governance requirements.

Responsabilidades

• Manage end-to-end delivery of Professional Services engagements following established processes and templates.
• Coordinate resources, timelines, and budget; monitor scope and profitability.
• Conduct discovery sessions to understand client objectives and infrastructure needs.
• Collaborate with Sales, vCIO, Service Desk, and Centralized Services to ensure smooth handoffs.
• Identify out-of-scope requests and convert client needs into new service opportunities.

Conocimientos

Project management

Client communication

Cross-functional collaboration

Discovery & scoping

Resource coordination

Deadline management

English proficiency

Herramientas

Monday.com

Descripción del empleo

Description

Company Overview:

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, the Philippines, and the United States, contributing to cutting-edge developments in multiple industries.

Position Title:

Technical Project Manager

Category:

Project & Delivery Management

Role:

Implementation Specialist

Seniority:

Senior

Location:

Remote LATAM

What you will be doing:

We are looking for a Senior Professional Services Engineer to deliver technology projects and strategic solutions for clients within a Managed Service Provider environment. This role combines technical consulting, project delivery, client engagement, and cross-functional coordination to ensure projects are properly scoped, executed, documented, and completed according to customer expectations and established standards.

You will manage the end-to-end delivery of Professional Services engagements, following established project-delivery processes and required templates. You will validate project intake requirements, coordinate resources and timelines, monitor project scope and profitability, and ensure successful delivery within agreed deadlines.

You will conduct discovery and scoping sessions to understand client business objectives, technology challenges, and infrastructure needs. You will present proposed solutions, clarify scope, manage expectations, and maintain clear communication throughout the engagement.

The role will collaborate closely with Sales, vCIO, Service Desk, and Centralized Services teams to coordinate deliverables, support client onboarding, and ensure effective internal handoffs. You will also identify and escalation out-of-scope requests and support the conversion of additional client needs into new service opportunities.

Required Skills & Experience

• Proven experience in IT Professional Services, technical project delivery, project management, or technical consulting.


• Strong understanding of managed services, cloud technologies, and enterprise IT environments.


• Experience independently managing technology projects from discovery and scoping through delivery and handoff.


• Experience conducting client discovery sessions and translating business and technical needs into defined project requirements.


• Ability to coordinate project resources, timelines, scope, and deliverables.


• Experience managing multiple projects simultaneously under strict deadlines.


• Ability to identify and escalation scope changes, project risks, and delivery concerns.


• Strong client-facing communication and presentation skills.


• Experience creating and maintaining project documentation, including scope, deliverables, status updates, and internal handoff notes.


• Familiarity with project and work-management tools such as Monday.com.


• Familiarity with security, confidentiality, compliance, and governance requirements within technology projects.


• Ability to collaborate across Sales, Service Desk, Centralized Services, vCIO, and leadership teams.


• Availability to work SG Computers' standard Monday through Friday schedule, approximately 8:30 a.m. to 6:00 p.m.


• English proficiency: B2+.

Good to have:

• Previous experience delivering projects within an MSP or IT consulting environment.


• Experience supporting cloud, infrastructure, or enterprise technology projects.


• Experience working directly with customer stakeholders throughout the project lifecycle.


• Experience supporting client onboarding and coordinating internal technical handoffs.


• Familiarity with Master Services Agreements, quotes, scopes of work, and project intake requirements.


• Experience contributing to project scoping, proposal presentations, or additional service opportunities.

Soft Skills

• Strong customer-first mindset.


• Excellent verbal and written communication.


• Strong organization and attention to detail.


• Ability to manage client expectations professionally.


• Ability to balance technical requirements, project timelines, and business objectives.


• Strong ownership and accountability for project outcomes.


• Ability to manage multiple priorities in a deadline-driven environment.


• Proactive approach to identifying risks, scope changes, and delivery concerns.


• Strong collaboration across technical, operational, sales, and leadership teams.

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology


• Professional development opportunities with international customers


• Collaborative work environment


• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success.

GTS is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.