CS Team Lead: Coaching & Engagement

Amazon Inc.; Norte; On-site; COP 33,480,000 - 60,264,000; Full time

Job summary

Amazon Operation Services Colombia S.A.S. is seeking a Customer Service Team Manager to lead a team of 20 associates in Medellin. The role focuses on coaching, development, performance and engagement, while removing barriers to deliver world-class service.

The ideal candidate will coach individuals, manage scheduling and payroll, and model the Amazon CS principles across all customer interactions. Strong English and Excel skills are required as part of a collaborative, data-driven leadership

Qualifications

• Experience leading teams in customer service or customer-facing roles.
• Fluent in English (speaking, reading and writing).
• Proficient with Microsoft Office, particularly Excel.

Responsibilities

• Lead and coach a team of customer service associates (approx. 20 people).
• Support scheduling, payroll, and performance management to meet Amazon CS standards.
• Role model world-class service and articulate Amazon mission and Contact Tenets.
• Identify coaching opportunities from data and drive engagement and development plans.
• Communicate business messages and facilitate effective team discussions.
• Ensure professionalism, approachability, and timely delivery of tasks.

Skills

Leadership and people management

English fluency

Tools

Microsoft Excel

Job description

Amazon Operation Services Colombia S.A.S. is seeking a Customer Service Team Manager to lead a team of 20 associates in Medellin. The role focuses on coaching, development, performance and engagement, while removing barriers to deliver world-class service.

The ideal candidate will coach individuals, manage scheduling and payroll, and model the Amazon CS principles across all customer interactions. Strong English and Excel skills are required as part of a collaborative, data-driven leadership