Manager - AFR CPM

Joinimagine; Bogotá ciudad; On-site; COP 72,000,000 - 110,000,000; Full time

Job summary

Joinimagine is seeking a Manager – AFR/OFR CPM in Bogotá to develop strong client relationships through timely communication and proactive issue resolution. You will support the assigned account, review KPIs, and provide performance reports, ensuring service excellence across internal and external stakeholders.

You will lead customer reviews (QBR/MBR), coordinate implementations, and guide stakeholders on documentation requirements while implementing process improvements and changes as needed.

Qualifications

• Minimum 3–5 years in logistics processes.
• Extensive knowledge of cargo transportation and the logistics industry.
• Fluent English communication (spoken and written).

Responsibilities

• Develop a strong and trustful relationship with clients through timely and accurate communications.
• Provide support to the assigned account.
• Review and ensure achievement of client KPIs and service agreements; provide performance reports.
• Maintain communication with internal/external third parties to meet client expectations; provide proactive issue resolution and corrective actions.
• Be the key contact for escalations.
• Coordinate business implementations with internal and external stakeholders.
• Participate/lead customer reviews (QBR and/or MBR).
• Coordinate stakeholder activities and ensure quality and timeliness.
• Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
• Recommend and coordinate changes based on process analysis.
• Assist DGF operations in resolving complex issues

Skills

Fluent English

Customer service

Teamwork

Autonomy

Education

Industrial engineering / International business degree

Job description

Title: Manager – AFR/OFR CPM

Location: GSC BOG

Key Responsibilities:

• General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
• Responsible for providing support to the assigned account.
• Review and ensure the achievement of specific client KPIs and service agreements. Provide performance reports.
• Maintain communication with internal/external third parties to meet client expectations. Provide proactive issue resolution and corrective actions to ensure service excellence.
• Key contact for escalations.
• Develop a sustainable relationship with internal and external stakeholders. Coordinate business implementations.
• Participate/lead customer reviews (QBR and/or MBR).
• Complexity of the problem/process.
• Coordinate stakeholder activities and ensure quality and timeliness.
• Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
• Recommend and coordinate necessary changes based on process analysis.
• Assist DGF operations in resolving complex issues

Skills / Requirements

• Professionals in industrial engineering, international business, or related fields
• Minimum of 3-5 years in logistics processes
• Extensive knowledge of cargo transportation and the logistics industry
• Fluent communication in English (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects