Agente de Soporte Tecnico / Mesa de Ayuda

Unisys; Bogotá ciudad; Presencial; COP 20.000.000 - 28.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Descripción de la vacante

Unisys is seeking an entry-level Service Desk Support role in Bogotá to assist users and resolve common IT issues. The candidate will guide users through remediation steps, troubleshoot hardware and software, and escalate complex problems to specialized teams.

Responsibilities include handling end-user service requests, managing tickets to closure, and adhering to SLAs while learning security and connectivity policies. This role offers growth into desktop support and related IT operations.

Formación

• High school diploma or GED required.
• Less than 1 year of experience in service desk or similar role.
• Equal opportunity employer statement included.

Responsabilidades

• Assist with first line user support by guiding users to restore functionality.
• Troubleshoot hardware, software and connectivity issues using remote tools.
• Escalate complex issues to higher resolver teams as needed.
• Coordinate and fulfill end-user service requests and installations.

Conocimientos

User support

Troubleshooting

Escalation

Ticket management

SLA adherence

Educación

High School Diploma

Herramientas

Remote access

IT ticketing system

Descripción del empleo

What success looks like in this role:

• With guidance, performs routine support duties, including:
  • Assisting with first line user support by guiding users through the necessary steps to restore functionality
  • Troubleshooting hardware, software and connectivity issues using remote access tools
  • Escalating complex issues to 2nd and 3rd level resolver teams, and
  • Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.
• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.
• Contributes to continues improvement of the Service Desk knowledge base.
• Delivers results in support of the organizations SLAs.
• Assists with special projects as assigned

You will be successful in this role if you have: High School diploma or GED required Generally, less than 1 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity