Agente de Soporte / Mesa de ayuda / Semibilingue / Bogota

Unisys; Bogotá; Sur place; COP 18 000 000 - 30 000 000; Plein temps

Résumé du poste

Unisys in Bogotá is seeking an IT Support Specialist to address moderately complex incidents and service requests, following established guidelines. You will assist with hardware, software, client and COTS applications, as well as network and user administration.

With 1–2 years of experience and a high school diploma (or equivalent), you will escalate complex issues to other teams and support frontline staff to keep operations running smoothly. Unisys is an equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Typically 1–2 years of experience in the area.

Responsabilités

• Answers moderately complex questions using guidelines and experience.
• Supports hardware, software, client and COTS apps, plus network and user admin.
• Escalates complex problems to other resolver teams or vendors.
• Uses problem solving and analytical skills to resolve incidents.
• Supports L1 agents with day-to-day questions on incidents and requests.

Connaissances

Problem solving

Analytical skills

Customer support

Formation

High School Diploma or GED

Technical certification or Associate Degree

Description du poste

What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity.