Luxury European Concierge – Travel Experience Designer

Ultimate Jet Vacations; Bogotá ciudad; Remote; COP 72,238,000 - 144,475,000; Part time

Job summary

Ultimate Jet Vacations is seeking a detail-oriented Concierge - Europe to support luxury travel advisors with seamless bookings and personalized itineraries. You will help create unforgettable European travel experiences, coordinating excursions, transfers, dining, and special requests while ensuring the highest standards of service.

The role focuses on pre-booking through final checks, working closely with advisors to deliver flawless itineraries and timely, accurate travel documents.

Qualifications

• 2+ years of luxury travel experience.
• Native English fluency, written and spoken.
• Experience using Google Drive and reservation management systems.
• Detail-oriented with strong interpersonal skills.
• Service-first mindset and excellent email etiquette.

Responsibilities

• Pre-Booking & Confirmation: Build itineraries and act as main client contact post-booking; provide travel details and manage inquiries.
• Concierge Services: Coordinate personalized travel arrangements including excursions, transfers, dining, spa, and other itinerary needs.
• Quality Control: Perform multiple checks on bookings to ensure accuracy and a smooth guest experience; deliver final travel documents.
• Service-First Approach: Stay up-to-date with travel recommendations and address client requests efficiently.
• Project & Document Management: Maintain travel guides, vendor databases, and resources; assist in keeping information current.
• Perform additional tasks assigned by management.

Skills

Luxury travel experience

Customer service

English proficiency

Attention to detail

Interpersonal skills

Tools

Google Drive

Reservation management systems

Job description

Ultimate Jet Vacations is seeking a detail-oriented Concierge - Europe to support luxury travel advisors with seamless bookings and personalized itineraries. You will help create unforgettable European travel experiences, coordinating excursions, transfers, dining, and special requests while ensuring the highest standards of service.

The role focuses on pre-booking through final checks, working closely with advisors to deliver flawless itineraries and timely, accurate travel documents.