Reservations Coordinator - Europe

Ultimate Jet Vacations; Bogotá; Hybrid; COP 40,000,000 - 60,000,000; Full time

Job summary

Ultimate Jet Vacations is seeking a meticulous Reservations Coordinator to ensure bookings are accurate from confirmation through travel. You will support destination specialists and concierge teams, maintaining itineraries with precision, managing changes, and resolving discrepancies to deliver a flawless luxury travel experience.

You will collaborate across vendors and internal teams, applying promotions and value-added amenities to maximize client satisfaction while upholding corporate

Qualifications

• 2+ years in travel or hospitality, luxury preferred.
• Strong attention to detail across bookings and invoices.
• Highly organized with multi-booking prioritization.
• Native or near-native English communication.
• Ability to work in fast-paced environments.

Responsibilities

• Execute hotel bookings across partner platforms with precision.
• Upload and organize reservation documents within itineraries.
• Ensure booking details match confirmed client experiences.
• Audit proforma invoices for price, taxes, inclusions.
• Resolve payment discrepancies with Concierge and Accounting.
• Handle itinerary changes and vendor coordination post-sale.
• Apply promotions or added amenities to maximize client value.

Skills

Attention to detail

Highly organized

English proficiency

Ownership

Problem solving

Job description

Who is UJV?

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.

• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.

• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.

• We offer an experience-centered service based on passion, expertise, integrity

• and attention to detail.

• We are willing to do the hard work in order to see our clients shine.

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Role Mission

The Reservations Coordinator supports both our Destination Specialists (Sales) and Concierge teams by ensuring bookings are accurate, complete, and aligned from confirmation through travel. This role plays a critical part in maintaining the quality and precision of our itineraries, with a strong focus on execution, follow-through, and detail.

Core Responsibilities

1. Booking Execution & Accuracy

• Execute hotel bookings across partner platforms and direct channels with a high level of precision

• Upload and organize all reservation documents (tickets, vouchers, confirmations) within the itinerary

• Ensure all booking details align with the confirmed client experience

1. Proforma & Payment Verification

• Audit hotel proforma invoices to confirm pricing, taxes, and inclusions match agreed terms

• Partner with Concierge and (Res Ops) Accounting to identify and resolve payment discrepancies

• Ensure financial accuracy before and after booking confirmation

1. Post-Sale Support

• Handle itinerary changes and booking updates after the point of sale

• Coordinate adjustments across vendors while keeping internal teams aligned

• Maintain accuracy and consistency as itineraries evolve

1. Vendor Coordination & Quality Control

• Follow up with vendors to secure confirmations in a timely manner

• Review vendor communications to ensure all services match the itinerary

• Flag and resolve discrepancies, including availability changes, alongside Sales and Concierge

1. Promotions & Value Optimization

• Identify and apply post-booking promotions, offers, or added amenities from hotel partners

• Ensure clients receive maximum value while protecting margin

Qualifications

• 2+ years of experience in the travel or hospitality industry (luxury travel or European destinations is a plus)

• Strong attention to detail; able to catch inconsistencies across bookings, invoices, and communications

• Highly organized with the ability to prioritize effectively across multiple active bookings

• Comfortable operating in a fast-paced, high-volume environment without sacrificing accuracy

• Strong written and verbal English communication skills (near-native or native proficiency)

• High level of ownership and problem-solving ability — able to navigate ambiguity and find solutions independently

What Success Looks Like

• Bookings are accurate, complete, and require minimal rework

• Financials (proformas, payments, inclusions) are consistently aligned and verified

• Vendors are responsive, and confirmations are secured without delays

• Itineraries remain clean, organized, and fully documented

• Issues are identified early and resolved without escalation