Bilingual Customer Service Agent

Foundever®; Perímetro Urbano Barranquilla; On-site; COP 20,088,000 - 33,480,000; Full time

Benefits offered by this job

42 hours per week

2 days off per week

On-site role

Exclusive benefits

Career development

Job summary

Computrabajo in Barranquilla is seeking a Bilingual Customer Service Agent to handle English-language roadside assistance inquiries. You will manage calls, assist with vehicle breakdowns, and guide customers through resolution steps, ensuring a positive experience.

The role requires full-time availability and on-site presence in Barranquilla, with opportunities to grow professionally and benefit from exclusive onsite perks.

Qualifications

• B2+ English proficiency (upper-intermediate to advanced).
• Full-time availability.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and a team-oriented mindset.
• Availability to work 100% on-site in Barranquilla.

Responsibilities

• Handle customer calls in English and provide information about roadside assistance services.
• Manage customer requests related to vehicle breakdowns and roadside emergencies.
• Guide customers through the assistance process and coordinate timely solutions.
• Follow up on cases to ensure a positive customer experience.
• Accurately document customer interactions and update information in the relevant systems.

Skills

English B2+

Communication skills

Customer service

Problem solving

Teamwork

Job description

Bilingual Customer Service Agent - Roadside Assistance | Barranquilla

Join our team and take your talent to the next level!

Location

Barranquilla, Colombia - Buenavista Business Center.

What We Offer

• 42 working hours per week.
• 2 days off per week.
• 100% on-site work.
• Exclusive benefits for on-site employees.
• Opportunities to develop your skills and grow professionally.

Key Responsibilities

• Handle customer calls in English and provide information about roadside assistance services.
• Manage customer requests related to vehicle breakdowns and roadside emergencies.
• Guide customers through the assistance process and coordinate timely solutions.
• Follow up on cases to ensure a positive customer experience.
• Accurately document customer interactions and update information in the relevant systems.

Requirements

• B2+ English proficiency (upper-intermediate to advanced).
• Full-time availability.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and a team-oriented mindset.
• Availability to work 100% on-site in Barranquilla.