Leasing Support Specialist

Pharmbills LLC; Colombia; A distancia; COP 27.900.000 - 46.872.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Structured workflows

International work environment

Property management exposure

Descripción de la vacante

Pharmbills LLC is seeking a Leasing Support Specialist in Colombia for a remote, project-based assignment. You will reach residents near lease expirations by phone and email, assess renewal intentions, and gather feedback on their living experience.

You will coordinate with property managers to address concerns, document feedback, and ensure smooth renewal workflows. A professional, empathetic approach and bilingual abilities in English and Spanish are highly valued.

Formación

• English B2+ and Spanish C1+ proficiency required.
• Experience with high-volume outbound calls preferred.
• Strong communication, empathy and rapport-building.
• Detail-oriented with good organizational skills.
• Ability to follow processes and checklists.
• Proactive communicator with problem-solving mindset.
• Basic proficiency with spreadsheets and office software.
• 1–2 years of relevant experience preferred but not required.

Responsabilidades

• Contact residents by phone and email regarding upcoming lease expirations
• Understand renewal intentions and identify concerns
• Gather feedback about living experience and property satisfaction
• Serve as a professional and empathetic point of contact
• Document tenant feedback and share actionable insights with Property Managers
• Coordinate with internal teams to address concerns
• Follow established workflows, processes, and checklists
• Keep supervisors updated on workload and priorities

Conocimientos

English B2+

Spanish C1+

Outbound calling

Empathetic communication

Attention to detail

Organizational skills

Problem-solving

Herramientas

Spreadsheets (Excel/Sheets)

Office software basics

Descripción del empleo

Leasing Support Specialist in Colombia, Remote

We’re looking for a proactive and people-oriented Lease Renewal Coordinatorto join Pharmbills on a project-based assignment.

This role is ideal for someone who enjoys communicating with people, can build rapport quickly, and is comfortable handling high-volume outbound communication. You’ll work directly with residents approaching lease expiration, gather feedback, identify concerns, and help support the lease renewal process.

What you’ll do:

• Contact residents by phone and email regarding upcoming lease expirations
• Understand residents’ renewal intentions and identify potential concerns or obstacles
• Gather feedback about their living experience and overall property satisfaction
• Serve as a professional and empathetic point of contact for residents
• Document tenant feedback accurately and share actionable insights with Property Managers
• Coordinate with internal teams to ensure concerns are properly communicated and addressed
• Follow established workflows, processes, and checklists
• Keep supervisors updated on workload, priorities, and any issues requiring attention

What we’re looking for:

• English B2+ and Spanish C1+
• Comfortable making high-volume outbound calls
• Professional and empathetic communication style
• Strong attention to detail and organizational skills
• Ability to follow established processes and checklists accurately
• Proactive approach to communication and problem-solving
• Basic proficiency with spreadsheets and office software
• 1–2 years of relevant experience is preferred, but not required

What we offer:

• Fully remote format
• Clear processes and structured workflows
• Opportunity to develop communication and relationship-management skills
• International work environment
• Hands-on experience in property management and resident relations

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