Bilingual Lease & Collections Administrator (AppFolio)

BruntWork; Colombia; Remote; COP 145,645,000 - 194,194,000; Full time

Benefits offered by this job

Health Insurance

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a bilingual Lease & Collections Administrator (AppFolio) to support property operations with a focus on collections, lease renewals, and Section 8 follow-up. This remote role is based in Colombia with an Eastern Time work window.

The successful candidate will manage tenant communications, monitor balances, coordinate renewals, and perform AppFolio tasks while keeping internal stakeholders informed.

Qualifications

• Experience in collections, property operations, lease administration, or similar coordination-heavy roles.
• Hands-on experience with AppFolio property management software is required.
• Strong written and verbal English communication skills.
• Spanish communication ability (bilingual capabilities required or strongly preferred).

Responsibilities

• Manage and follow up on tenant collections with consistency and urgency.
• Track outstanding balances and support efforts to recover overdue payments.
• Handle lease renewal follow-up and monitor renewals in advance.
• Support Section 8 lease renewals, including paperwork coordination and follow-up calls.
• Maintain communication with internal stakeholders regarding payment issues, renewals, and blockers.
• Escalate missing information, delays, or unresolved issues to management quickly.
• Coordinate with team members to ensure renewals and collection-related processes stay on track.
• Assist with banking reconciliation and related admin tasks as needed.
• Maintain organized records and status updates across workflows using AppFolio.
• Identify process gaps and keep work moving forward when information is incomplete.

Skills

English fluency

Spanish fluency

Collections experience

AppFolio

Tools

AppFolio

Job description

Our client is seeking a Bilingual Lease & Collections Administrator (AppFolio) to support property operations with a strong focus on collections, lease renewals, and Section 8-related follow-up. This role is best suited for someone who is highly proactive, organized, and persistent, and who can take ownership of operational tasks from start to finish. This is not a passive administrative support role—the right candidate will follow through consistently, communicate clearly with internal stakeholders, elevate issues early, and help keep property-related processes on track without constant supervision.

Schedule:

Monday - Friday, 9:00 AM - 5:00 PM Eastern Time, with 30-minute unpaid break (40 work hours per week)

Responsibilities

• Manage and follow up on tenant collections with strong consistency and urgency.
• Track outstanding balances and support efforts to recover overdue payments.
• Handle lease renewal follow-up and ensure upcoming renewals are monitored in advance.
• Support Section 8 lease renewals, including paperwork coordination and follow-up calls.
• Maintain communication with internal office stakeholders regarding payment issues, renewals, and operational blockers.
• Escalate missing information, delays, or unresolved issues to management quickly.
• Coordinate with team members to ensure renewals and collection-related processes stay on track.
• Assist with banking reconciliation and related administrative tasks as needed.
• Maintain organized records, notes, and status updates across assigned workflows, primarily using AppFolio.
• Help identify process gaps and keep work moving forward even when information is incomplete.

Requirements

• Experience in collections, property operations, lease administration, or a similar coordination-heavy role.
• Hands-on experience with AppFolio property management software is required.
• Strong written and verbal English communication skills.
• Spanish communication ability (bilingual capabilities required or strongly preferred).
• Ability to manage recurring processes without losing momentum or missing deadlines.
• Confidence making calls, sending follow-ups, and pushing tasks toward resolution.
• Ability to work independently while keeping stakeholders informed.
• Comfort handling sensitive payment, tenant, and renewal-related matters professionally.
• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring