LATAM Support Dispatcher: Scheduling & Client Care

TechPulse; Medellín; On-site; COP 33,480,000 - 44,640,000; Full time

Benefits offered by this job

Comprehensive health insurance

Paid time off beyond legal requirements

Opportunities for career growth

Job summary

A leading service and support company in Medellín is seeking a Support Coordinator I to manage client service requests and dispatch engineers. The ideal candidate will have B2+ English proficiency and experience in client services, demonstrating excellent interpersonal skills. Key responsibilities include monitoring schedules, maintaining client communication, and ensuring high satisfaction levels. Additional benefits include comprehensive health insurance and paid time off. This position provides opportunities for career growth within the company.

Qualifications

• B2+ English proficiency preferred.
• Experience in Client Services or roles involving significant telephone interaction.
• Familiarity with basic computer and operating system knowledge.

Responsibilities

• Serve as the primary contact for all client service requests.
• Schedule and dispatch service engineers for remote or onsite service.
• Monitor engineer schedules for timely service.
• Maintain communication with clients on service progress.
• Escalate service requests that cannot be scheduled within SLA timelines.
• Ensure high levels of client satisfaction through efficient request handling.

Skills

English proficiency (B2+)

Client service experience

Interpersonal skills

Multi-tasking

Job description

A leading service and support company in Medellín is seeking a Support Coordinator I to manage client service requests and dispatch engineers. The ideal candidate will have B2+ English proficiency and experience in client services, demonstrating excellent interpersonal skills. Key responsibilities include monitoring schedules, maintaining client communication, and ensuring high satisfaction levels. Additional benefits include comprehensive health insurance and paid time off. This position provides opportunities for career growth within the company.