LATAM Payments Operations Expert — Cross-Border

TerraPay; Bogotá; Presencial; COP 90.000.000 - 130.000.000; Jornada completa

Descripción de la vacante

TerraPay in Bogota, Colombia seeks an experienced Business Operations SME to manage financial operations, ensure seamless transaction processing, and elevate service quality. The role involves client interactions via calls, emails, and messaging channels, plus collaboration with multiple internal teams to drive efficiency and compliance.

The candidate should bring 5+ years of relevant experience and a bachelor’s degree in business administration or related field.

Formación

• 5+ years of relevant experience in Business Operations.
• Bachelor’s degree in business administration, or related field.
• Strong professional Spanish-speaking capability.
• Strong understanding of LATAM payment corridors and partner operations.
• Must have prior experience in cross-border payments / international remittances / fintech payment operations.
• Ability to independently lead partner communications with minimal supervision.

Responsabilidades

• Monitor financial transactions to ensure seamless processing and delivery.
• Enhance the quality of services by analysing transaction data and implementing improvements.
• Manage day-to-day operations to guarantee efficiency, quality, and regulatory adherence.
• Engage with customers through calls, emails, and messaging systems to address inquiries and resolve issues.
• Collaborate with cross-functional teams including Customer Support, Product Development, Analytics, Compliance, and Sales.
• Maintain accurate records of transactions, customer interactions, and operational activities.

Conocimientos

Spanish fluency

LATAM payments knowledge

Cross-border payments

Partner communications

Analytical thinking

Cross-functional collaboration

Transaction investigations

Reconciliation operations

Banks and wallets familiarity

Educación

Bachelor’s degree in business administration

Descripción del empleo

TerraPay in Bogota, Colombia seeks an experienced Business Operations SME to manage financial operations, ensure seamless transaction processing, and elevate service quality. The role involves client interactions via calls, emails, and messaging channels, plus collaboration with multiple internal teams to drive efficiency and compliance.

The candidate should bring 5+ years of relevant experience and a bachelor’s degree in business administration or related field.