LATAM IT Help Desk Specialist – User Support

Medtronic; Norte; Presencial; COP 42.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Medtronic in Bogotá, Colombia is seeking a customer-focused IT Support professional to serve employees across LATAM, handling hardware, software, and connectivity issues and ensuring business continuity.

The role involves incident management using ITSM tools (ServiceNow), collaboration with cross-functional IT teams, and providing trusted user support for PC, server, and mainframe applications. Onsite in Bogotá, Colombia.

Formación

• Bachelor's degree completed in Information Technology, Computer Science, Systems Engineering, Software Engineering, Telecommunications, or a related technical field
• English proficiency at least B2 level
• 2+ years of IT Support, Help Desk, Service Desk, Technical Support, or End-User Support experience
• Working knowledge of Microsoft Office Suite and collaboration tools (Outlook, Excel, Word, PowerPoint, Teams)
• Experience using IT Service Management (ITSM) tools and ticketing systems such as ServiceNow
• Basic networking knowledge (routers, switches, connectivity)
• Strong customer service skills

Responsabilidades

• Resolve technical problems from a call center/help desk environment
• Provide user support for PC, server, or mainframe applications and hardware
• Collaborate with cross-functional IT teams to restore service and maintain business continuity
• Manage incidents using ITSM tools and ticketing systems
• Use IT end-user support processes (ServiceNow, Outlook, Teams, Zoom) to resolve issues
• Maintain a troubleshooting log and suggest system improvements

Conocimientos

Customer service

English B2

Problem solving

Communication

Educación

Bachelor's degree in IT/CS/SE/related field

Herramientas

ServiceNow

Outlook

Microsoft Teams

Zoom

Office Suite (Excel/Word/PowerPoint)

Descripción del empleo

Medtronic in Bogotá, Colombia is seeking a customer-focused IT Support professional to serve employees across LATAM, handling hardware, software, and connectivity issues and ensuring business continuity.

The role involves incident management using ITSM tools (ServiceNow), collaboration with cross-functional IT teams, and providing trusted user support for PC, server, and mainframe applications. Onsite in Bogotá, Colombia.