LATAM Customer Service Specialist – Order & Support Expert

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá; On-site; COP 44,640,000 - 78,120,000; Full time

Job summary

Johnson & Johnson Colombia is seeking a Customer Service Specialist responsible for managing customer interactions, inquiries, and order creation and tracking. The role involves handling chat and calls, supporting process improvements, and contributing to audits.

You will analyze service data to identify trends, assist in resolving issues, participate in projects, and act as an expert in customer service processes, ensuring end-to-end support and high satisfaction.

Qualifications

• Proficient in written and oral communications.
• Experience with SAP and Salesforce CRM systems.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage interactions, queries, and requests from customers.
• Creation, processing and tracking of orders.
• Scheduling deliveries and appointments via chat and calls.
• Analyze customer service data to identify trends and opportunities.
• Audit support and resolution of issues related to orders, inquiries, and returns.
• Contribute to resolving more complex problems.
• Participate in projects and initiatives related to customer service.

Skills

MS Office

SAP

Salesforce

Job description

Johnson & Johnson Colombia is seeking a Customer Service Specialist responsible for managing customer interactions, inquiries, and order creation and tracking. The role involves handling chat and calls, supporting process improvements, and contributing to audits.

You will analyze service data to identify trends, assist in resolving issues, participate in projects, and act as an expert in customer service processes, ensuring end-to-end support and high satisfaction.