LATAM Product Complaints Analyst | Quality & Analytics

Brighter Signals; Bogotá ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Johnson & Johnson in Bogotá is seeking a Quality professional to manage LATAM product complaints within the Quality Management System. The role involves handling intake, translations, audits, and cross-functional collaboration to ensure compliant processes.

Responsibilities include developing regional product complaints metrics and maintaining dashboards, with proficiency in MS Office and languages (Spanish required; English/Portuguese a plus).

Qualifications

• Bachelor's degree or equivalent in Business Biosciences, Engineering or health-related discipline.
• Minimum 2 years’ experience in the Quality area related to Medical Devices, Pharmaceutical or Consumer products.
• Languages: Spanish required; English and Portuguese a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Handle product complaint intake, translating event descriptions as needed.
• Send acknowledgment letters with reference numbers to sales force.
• Prepare and send closure letters in local language when applicable.
• Support training activities related to product complaint process.
• Support QMS Review (QSMR) for product complaints metrics.
• Support audits related to product complaint information.
• Collaborate with Service Solutions, Medical Affairs, Brand Protection, Franchises and others to ensure proper complaint management in LATAM.
• Lead and support COE continuous improvement initiatives.
• Maintain Power BI dashboards for product complaints data.
• Assist non-conformances investigations related to product complaints.
• Support Customer Service on change requests and document revisions.

Skills

Spanish

English

Portuguese

Education

Business Biosciences/Engineering/Health-related

Tools

Microsoft Office

Job description

Johnson & Johnson in Bogotá is seeking a Quality professional to manage LATAM product complaints within the Quality Management System. The role involves handling intake, translations, audits, and cross-functional collaboration to ensure compliant processes.

Responsibilities include developing regional product complaints metrics and maintaining dashboards, with proficiency in MS Office and languages (Spanish required; English/Portuguese a plus).