LATAM Customer Service Specialist III: Orders & Logistics

Medtronic; Bogotá ciudad; Hybrid; COP 26,784,000 - 40,176,000; Full time

Job summary

Medtronic in Bogotá, Colombia, is seeking a Customer Service Representative III to manage LATAM customer requests from initiation to resolution, support order fulfillment, and coordinate with cross-functional teams to maintain service levels.

The role combines two onsite days at the Bogotá Shared Service Center with three days of remote work, requiring Spanish fluency and English proficiency, ERP experience, and strong collaboration across Sales, Supply Chain, and Finance.

Qualifications

• High School Diploma or equivalent and 2+ years of customer service or related operational experience.
• Experience managing customer orders, shipment tracking, returns, credits, or inventory-related activities.
• Experience with ERP systems.
• Spanish fluency and English proficiency.
• Experience collaborating with multiple stakeholders to resolve operational or customer issues.

Responsibilities

• Serve as the primary contact for customer inquiries, order requests, shipment updates, and service-related issues.
• Process, validate, and manage customer orders while ensuring accuracy and timely fulfillment.
• Track shipments and coordinate with Logistics and Supply Chain teams to resolve delivery issues.
• Manage customer returns, credits, pricing inquiries, and order adjustments in accordance with established processes.
• Support inventory availability, stock allocation, forecasting, and replenishment activities to maintain service levels.
• Coordinate with Sales, Finance, Quality, Operations, and other cross-functional partners to resolve customer requests.
• Utilize enterprise systems and service management tools to document, monitor, and complete customer transactions.
• Provide guidance and support to less experienced team members and contribute to process improvement initiatives.

Skills

Spanish fluency

English proficiency

Customer service experience

Education

High School Diploma or equivalent

Tools

SAP

ServiceNow

ERP systems

Job description

Medtronic in Bogotá, Colombia, is seeking a Customer Service Representative III to manage LATAM customer requests from initiation to resolution, support order fulfillment, and coordinate with cross-functional teams to maintain service levels.

The role combines two onsite days at the Bogotá Shared Service Center with three days of remote work, requiring Spanish fluency and English proficiency, ERP experience, and strong collaboration across Sales, Supply Chain, and Finance.