Customer Service Rep III

Medtronic; Bogotá; Hybrid; COP 30,000,000 - 42,000,000; Full time

Job summary

Medtronic is seeking a Customer Service Representative III based in Bogotá, Colombia, with a two‑day onsite, three‑day remote hybrid schedule. You will support LATAM operations, manage customer requests from initiation to resolution, and coordinate with cross‑functional teams to ensure high service levels.

The role requires a 2+ year background in customer service or order management, Spanish fluency, and English proficiency. Experience with SAP/ServiceNow and ERP systems is preferred.

Qualifications

• High School Diploma or equivalent is required.
• 2+ years of customer service, order management, supply chain, or related operational experience.
• Experience with ERP systems and cross‑functional collaboration is expected.

Responsibilities

• Serve as the primary contact for customer inquiries, orders, shipments, and service issues.
• Process, validate, and manage customer orders to ensure accuracy and timely fulfillment.
• Track shipments and coordinate with Logistics and Supply Chain teams to resolve delivery issues.
• Handle returns, credits, pricing inquiries, and adjustments per established processes.
• Support inventory availability, forecasting, and replenishment to maintain service levels.
• Collaborate with Sales, Finance, Quality, Operations, and other partners to resolve requests.
• Document, monitor, and complete customer transactions using enterprise systems.

Skills

Spanish fluency

English proficiency

Customer service

Education

High School Diploma or equivalent

Tools

SAP

ServiceNow

ERP systems

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life The LATAM Customer Service organization provides operational support for Medtronic customers across the region, ensuring timely order management, shipment coordination, inventory support, pricing inquiries, returns processing, and issue resolution. This team partners closely with Sales, Supply Chain, Logistics, Finance, Quality, Operations, and Commercial teams to maintain service levels and support customer needs across multiple markets. This position is based in Bogotá, Colombia and follows a Flex work model, with two days onsite at the Bogotá Shared Service Center and three days remote. The role supports LATAM operations and requires collaboration with internal and external stakeholders across the region. As a Customer Service Representative III, you will serve as a key point of contact for customers and internal stakeholders across LATAM. You will manage customer requests from initiation through resolution, support order fulfillment activities, coordinate with cross-functional teams, and help ensure a high level of service throughout the customer experience. The role requires strong ownership, attention to detail, and the ability to manage multiple priorities while supporting operational objectives.

Responsibilities may include the following and other duties may be assigned:

• Serve as the primary contact for customer inquiries, order requests, shipment updates, and service-related issues
• Process, validate, and manage customer orders while ensuring accuracy and timely fulfillment
• Track shipments and coordinate with Logistics and Supply Chain teams to resolve delivery issues
• Manage customer returns, credits, pricing inquiries, and order adjustments in accordance with established processes
• Support inventory availability, stock allocation, forecasting, and replenishment activities to maintain service levels
• Coordinate with Sales, Finance, Quality, Operations, and other cross‑functional partners to resolve customer requests
• Utilize enterprise systems and service management tools to document, monitor, and complete customer transactions
• Provide guidance and support to less experienced team members and contribute to process improvement initiatives

Required Knowledge and Experience:

• High School Diploma or equivalent and 2+ years of customer service, order management, supply chain, or related operational experience.
• Experience managing customer orders, shipment tracking, returns, credits, or inventory‑related activities
• Experience working with enterprise resource planning (ERP) systems.
• Spanish fluency and English proficiency
• Experience collaborating with multiple stakeholders to resolve operational or customer issues

Preferred Qualifications:

• Experience with SAP and ServiceNow
• Experience supporting customer service operations across multiple countries or regions
• Experience in inventory management, stock allocation, forecasting, or replenishment processes
• Portuguese language proficiency
• Experience identifying and implementing process improvements within customer service operations

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will... Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.