Customer Service Rep III

Medtronic; Bogotá ciudad; On-site; COP 26,784,000 - 40,176,000; Full time

Job summary

Medtronic in Bogotá, Colombia, is seeking a Customer Service Representative III to manage LATAM customer requests from initiation to resolution, support order fulfillment, and coordinate with cross-functional teams to maintain service levels.

The role combines two onsite days at the Bogotá Shared Service Center with three days of remote work, requiring Spanish fluency and English proficiency, ERP experience, and strong collaboration across Sales, Supply Chain, and Finance.

Qualifications

• High School Diploma or equivalent and 2+ years of customer service or related operational experience.
• Experience managing customer orders, shipment tracking, returns, credits, or inventory-related activities.
• Experience with ERP systems.
• Spanish fluency and English proficiency.
• Experience collaborating with multiple stakeholders to resolve operational or customer issues.

Responsibilities

• Serve as the primary contact for customer inquiries, order requests, shipment updates, and service-related issues.
• Process, validate, and manage customer orders while ensuring accuracy and timely fulfillment.
• Track shipments and coordinate with Logistics and Supply Chain teams to resolve delivery issues.
• Manage customer returns, credits, pricing inquiries, and order adjustments in accordance with established processes.
• Support inventory availability, stock allocation, forecasting, and replenishment activities to maintain service levels.
• Coordinate with Sales, Finance, Quality, Operations, and other cross-functional partners to resolve customer requests.
• Utilize enterprise systems and service management tools to document, monitor, and complete customer transactions.
• Provide guidance and support to less experienced team members and contribute to process improvement initiatives.

Skills

Spanish fluency

English proficiency

Customer service experience

Education

High School Diploma or equivalent

Tools

SAP

ServiceNow

ERP systems

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The LATAM Customer Service organization provides operational support for Medtronic customers across the region, ensuring timely order management, shipment coordination, inventory support, pricing inquiries, returns processing, and issue resolution. This team partners closely with Sales, Supply Chain, Logistics, Finance, Quality, Operations, and Commercial teams to maintain service levels and support customer needs across multiple markets.

This position is based in Bogotá, Colombia and follows a Flex work model, with two days onsite at the Bogotá Shared Service Center and three days remote. The role supports LATAM operations and requires collaboration with internal and external stakeholders across the region.

As a Customer Service Representative III, you will serve as a key point of contact for customers and internal stakeholders across LATAM. You will manage customer requests from initiation through resolution, support order fulfillment activities, coordinate with cross-functional teams, and help ensure a high level of service throughout the customer experience. The role requires strong ownership, attention to detail, and the ability to manage multiple priorities while supporting operational objectives.

Responsibilities may include the following and other duties may be assigned:

• Serve as the primary contact for customer inquiries, order requests, shipment updates, and service-related issues
• Process, validate, and manage customer orders while ensuring accuracy and timely fulfillment
• Track shipments and coordinate with Logistics and Supply Chain teams to resolve delivery issues
• Manage customer returns, credits, pricing inquiries, and order adjustments in accordance with established processes
• Support inventory availability, stock allocation, forecasting, and replenishment activities to maintain service levels
• Coordinate with Sales, Finance, Quality, Operations, and other cross-functional partners to resolve customer requests
• Utilize enterprise systems and service management tools to document, monitor, and complete customer transactions
• Provide guidance and support to less experienced team members and contribute to process improvement initiatives

Required Knowledge and Experience:

• High School Diploma or equivalent and 2+ years of customer service, order management, supply chain, or related operational experience.
• Experience managing customer orders, shipment tracking, returns, credits, or inventory-related activities
• Experience working with enterprise resource planning (ERP) systems.
• Spanish fluency and English proficiency
• Experience collaborating with multiple stakeholders to resolve operational or customer issues

Preferred Qualifications

• Experience with SAP and ServiceNow
• Experience supporting customer service operations across multiple countries or regions
• Experience in inventory management, stock allocation, forecasting, or replenishment processes
• Portuguese language proficiency
• Experience identifying and implementing process improvements within customer service operations

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

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